Staff Field Service Engineer
1 week ago
Form Energy, Inc. is seeking a skilled Staff Field Service Engineer to join our Product and Service team in delivering best-in-class service and product reliability for our grid-scale battery deployments.
Responsibilities- Lead the development and operationalization of preventive maintenance, troubleshooting, and repairs to maintain warranty coverage
- Perform remote diagnostics and troubleshooting of equipment using data acquisition and energy management software
- Maintain accurate records of site work performed, including work orders, logs, inventory
- Support cross-functional efforts to drive issue resolution with Manufacturing and Engineering teams to contain and prevent recurrence of known issues
- Drive the creation and evolution of Product Operations & Maintenance documentation and training materials
- Identify improvements to and contribute to product support procedures, training, troubleshooting guides, and other O&M documentation
- Establish and maintain superior customer service relationships with internal and external partners
- Collaborate with and escalate issues to authorized service providers and subcontractors
- Travel to client or project sites 50-70% of the time
Requirements
- 7-10 years of experience in renewable energy system operational roles
- B.S. in Electrical Engineering, Mechanical Engineering, or equivalent experience
- Prior experience with troubleshooting electrical/electronic and mechanical systems
- Strong understanding of SCADA communication protocols such as Modbus and DNP3, networking design and operation, energy management systems, battery management systems, and utility relay and metering equipment
- Superior written and verbal communication skills
- Proven cross-functional leadership and collaboration skills
- Excellent attention to detail and ability to produce clear and concise technical documentation
- Valid driver's license
About Form Energy, Inc.
Form Energy, Inc. is an American energy technology and manufacturing company pioneering a new class of iron-air batteries to enable our electric grid to run on renewable, reliable, and affordable energy, every day of the year.
We have been recognized by TIME as One of the Best Inventions of 2023 for our battery technology and by MIT Technology Review as a Top Climate Tech Company to Watch. We are making rapid progress on our mission of delivering energy storage for a better world, and are growing just as rapidly to meet demand.
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