Medical Office Coordinator

1 week ago


Farmington, United States Optum Full time
Explore a Career with Optum

We are seeking a highly skilled and compassionate Medical Receptionist to join our team at ProHealth Care.

About the Role

This is a full-time position (40 hours/week) Monday – Friday 7:30am – 5 pm, with opportunities to float to local practices for coverage. As a Medical Receptionist, you will play a vital role in providing excellent patient care and ensuring smooth office operations.

Key Responsibilities
  1. Schedule and triage appointment requests for urgency according to approved protocols consistent with ProHealth's Appointment and Scheduling Guidelines.
  2. Consult a medical assistant or licensed clinician for clinical decision making whenever necessary.
  3. Use call processing and other applicable functionality in the EHR to take messages and communicate with clinicians.
  4. Greet patients and conduct check-in process.
  5. Monitor daily reminder call logs to reschedule appointments as needed.
  6. Scan and index documents into the EHR; ensure that necessary documents, lab results, etc. are available in advance of patient visits.
  7. Closed payment batch(es) at the end of each shift, assemble and balance batch(es) according to ProHealth cash control procedures.
  8. Maintain knowledge of current OSHA and ProHealth policies.
  9. Assist coworkers as needed to assure smooth office operation and delivery of excellent service through teamwork.
Requirements
  • High school diploma/GED or higher.
  • 1+ years of customer service and/or receptionist experience.
  • PREFERRED QUALIFICATIONS: Experience working with an electronic health record, Knowledge of medical terminology, Office Administrative / Receptionist / Clerical experience in a medical environment, Customer Service experience in retail, hospitality, etc., Knowledge of ICD-10 and CPT coding.
Compensation and Benefits

The estimated hourly range for this position is $16.00 to $28.27 per hour. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).



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