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Helpdesk Support Specialist
2 months ago
At ATC, we are seeking a highly skilled Helpdesk Analyst to join our team. As a Helpdesk Analyst, you will be responsible for providing technical support to our customers via phone, email, and other communication channels.
Key Responsibilities:- Receive and respond to customer inquiries and issues related to business applications and software.
- Analyze and troubleshoot technical problems, applying knowledge of computer software and hardware products and application services to resolve user issues.
- Escalate complex issues to senior technical staff as needed.
- Provide accurate and complete answers to customer inquiries in a timely manner.
- Communicate effectively with customers to understand their needs and provide solutions.
- Manage and report time spent on all work activities.
- Follow quality standards and work in a team environment.
- Strong communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Knowledge of business applications and software.
- Ability to learn and adapt to new technologies and systems.
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply for this exciting opportunity.
