Airport Operations Coordinator

7 days ago


Charlotte, North Carolina, United States City of Charlotte Full time
Job Summary

We are seeking a highly skilled and experienced Terminal Operations Coordinator to join our team at the City of Charlotte. This role is responsible for ensuring the safe and efficient flow of passengers through our terminal facilities, while maintaining an optimal customer experience.

Key Responsibilities
  • Monitor and inspect terminal curbsides and facilities to identify and address any issues or discrepancies.
  • Enforce rules, regulations, and customer service standards to ensure a positive experience for passengers and tenants.
  • Provide exceptional customer service and relationship management to travelers, tenants, and stakeholders.
  • Investigate and document incidents related to general liability.
  • Assist in coordinating customer service efforts during periods of irregular operations.
  • Support airport tenants with passenger movement and security screening checkpoint monitoring.
  • Assist with lost and found activities and airport information desk operations.
  • Respond to and participate in airport emergencies and significant incidents.
Requirements
  • High school graduate or equivalent and three years related work experience, or associate's degree and one year related work experience.
  • Relevant experience in airline operations, airport operations, airport security operations, or equivalent.
  • Customer service experience desired.
Working Conditions

This position requires a high level of physical ability, including visual acuity, hearing, and strength. The position spends approximately 80% of the time walking and/or standing. Must be able to stand, walk, and sit for extended periods of time. Must be able to lift items and carry up to 25 lbs. for a short distance. Must be able to push a cart with up to 50 lbs. of material.

Work involves extensive public contact. The City's Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte.



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