Customer Service Representative
4 weeks ago
Job Summary:
The State of Kansas is seeking a highly skilled Customer Service Representative to join our team as a Program Specialist for the Unemployment Insurance Contact Center. As a key member of our team, you will provide exceptional support to claimants, ensuring they receive accurate and timely information about their unemployment benefits.
Key Responsibilities:
- Assist claimants with their unemployment applications, providing expert guidance and resolving inquiries empathetically and efficiently.
- Ensure seamless navigation of online accounts by offering comprehensive technical support to claimants.
- Use a structured call flow guide and ask insightful questions to fully understand claimants' needs.
- Gather detailed information from claimants, including employment history, reasons for separation from employment, and any relevant circumstances affecting eligibility.
- Record information accurately, entering all gathered data into the call center software using clear, concise writing and proper grammar.
Requirements:
- High school diploma or equivalent.
- Minimum one year of experience in customer service, office, administrative, or related role.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and multitask effectively.
- Proficiency in Windows, Outlook, and internet browsers.
What We Offer:
- Competitive starting pay of $16.94 per hour.
- Performance-based increases to $17.39 per hour at 3 months, $17.79 per hour at 9 months, and $18.26 per hour at 18 months.
- Bilingual skills incentive for achieving fluency in written and oral bilingual proficiency.
- Predictable hours with a Monday to Friday schedule, from 8:00 a.m. to 4:30 p.m.
- Opportunities for career growth and advancement within the State of Kansas.
How to Apply:
Submit your application, current résumé, and required documents to the State of Kansas employment portal. For more information, visit the State of Kansas website or contact the KDOL Human Resources department.
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