Preventive Maintenance Refrigeration Specialist

6 days ago


Norwood, Massachusetts, United States Joe Warren & Sons Co., Inc. Full time
Overview of Joe Warren & Sons Co., Inc.

Established in 1991, Joe Warren & Sons Co., Inc. is a family-owned business with a commitment to quality service and customer loyalty. Headquartered in Norwood, MA, we provide commercial refrigeration and food equipment services across New England.

Compensation Package

The salary for this position is $62,500 per year, based on experience, with opportunities for periodic reviews, bonuses, and increments. Comprehensive health benefits, including medical, dental, vision, and HSA, are also provided. Additionally, a competitive 401k plan with a 4% Safe Harbor Match, life and disability insurance, and a company-funded bonus program are offered.

Job Description: Preventive Maintenance Refrigeration Specialist - Ice Machines

This role plays a key part in the Planned Maintenance Program by conducting preventative maintenance, troubleshooting, and repairs on ice machines and related equipment. The specialist will work closely with the Parts Department, PM R&D Manager, and Service Technicians to ensure efficient service and customer satisfaction.

Responsibilities:
  1. Perform preventive maintenance and troubleshooting for ice machines and refrigeration equipment as part of the Planned Maintenance Program.
  2. Conduct diagnostics and repairs on ice machines, including electrical, plumbing, gas, and steam systems (as needed).
  3. Collaborate with the Parts Department to ensure timely sourcing and delivery of necessary parts for maintenance and repairs.
  4. Drive to customer locations (windshield time) across MA, RI, and CT to perform scheduled maintenance and service visits.
  5. Communicate effectively with customers and provide excellent customer service, ensuring their needs are met.
  6. Maintain detailed service reports, including work completed and parts used, in line with company policies.
  7. Work closely with the Planned Maintenance Team to ensure service goals and customer expectations are met.
  8. Provide input on equipment improvement, automation services, and design modifications when necessary.
Requirements:
  1. Ability to work an 8-hour workday.
  2. Additionally, candidates should be prepared for windshield time, which involves driving between client locations to perform service visits.
  3. Works well in teams.
  4. Prior experience troubleshooting, maintaining, and repairing ice machine or similar kitchen refrigeration equipment.
  5. Excellent customer service skills.
  6. High School diploma or GED and a valid driver's license.
  7. Self-driven.
  8. Excellent communication and customer service skills.
  9. Proficiency in gas, electric, plumbing, and/or steam repairs (a plus).
  10. 2-3 years' experience in refrigeration or ice machine equipment repair.
  11. Strong organizational skills and a team-centric attitude.


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