Preventive Maintenance Refrigeration Specialist
6 days ago
Established in 1991, Joe Warren & Sons Co., Inc. is a family-owned business with a commitment to quality service and customer loyalty. Headquartered in Norwood, MA, we provide commercial refrigeration and food equipment services across New England.
Compensation PackageThe salary for this position is $62,500 per year, based on experience, with opportunities for periodic reviews, bonuses, and increments. Comprehensive health benefits, including medical, dental, vision, and HSA, are also provided. Additionally, a competitive 401k plan with a 4% Safe Harbor Match, life and disability insurance, and a company-funded bonus program are offered.
Job Description: Preventive Maintenance Refrigeration Specialist - Ice MachinesThis role plays a key part in the Planned Maintenance Program by conducting preventative maintenance, troubleshooting, and repairs on ice machines and related equipment. The specialist will work closely with the Parts Department, PM R&D Manager, and Service Technicians to ensure efficient service and customer satisfaction.
Responsibilities:- Perform preventive maintenance and troubleshooting for ice machines and refrigeration equipment as part of the Planned Maintenance Program.
- Conduct diagnostics and repairs on ice machines, including electrical, plumbing, gas, and steam systems (as needed).
- Collaborate with the Parts Department to ensure timely sourcing and delivery of necessary parts for maintenance and repairs.
- Drive to customer locations (windshield time) across MA, RI, and CT to perform scheduled maintenance and service visits.
- Communicate effectively with customers and provide excellent customer service, ensuring their needs are met.
- Maintain detailed service reports, including work completed and parts used, in line with company policies.
- Work closely with the Planned Maintenance Team to ensure service goals and customer expectations are met.
- Provide input on equipment improvement, automation services, and design modifications when necessary.
- Ability to work an 8-hour workday.
- Additionally, candidates should be prepared for windshield time, which involves driving between client locations to perform service visits.
- Works well in teams.
- Prior experience troubleshooting, maintaining, and repairing ice machine or similar kitchen refrigeration equipment.
- Excellent customer service skills.
- High School diploma or GED and a valid driver's license.
- Self-driven.
- Excellent communication and customer service skills.
- Proficiency in gas, electric, plumbing, and/or steam repairs (a plus).
- 2-3 years' experience in refrigeration or ice machine equipment repair.
- Strong organizational skills and a team-centric attitude.
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