HR Business Partner

1 day ago

Fort Lauderdale, Florida, United States Prestige Employee Administrators Full time
Prestige Employee Administrators

Job Title: HR Business Partner - Client Services

Job Summary:

We are seeking an experienced HR Business Partner to join our team at Prestige Employee Administrators. As a key member of our Client Services department, you will be responsible for providing strategic HR guidance and support to our clients with high volume and complex business needs.

Key Responsibilities:

  • Serve as the primary point of contact for clients' human resources needs, ensuring compliance with all applicable federal, state, and local laws.
  • Provide account management for clients with high volume and/or complex business needs as it relates to Prestige services.
  • Develop and maintain effective business relationships with clients and brokers.
  • Conduct client visits (virtual and in-person) to develop and enhance client satisfaction.
  • Engage Payroll Specialists, Benefits Specialists, and other internal colleagues as needed to address client and worksite employee needs.
  • Act as a resource and advisor to clients on human resources matters such as new hire on-boarding, employee engagement, employee relations, performance management, progressive discipline coaching, leave of absence, employee complaints/investigations, and exit strategies/termination.
  • Manage employee handbook creation, facilitate training initiatives, and support development of clients' policies and procedures.
  • Demonstrate proficiency and confidence with all technology applications and other tools necessary to perform the role and to assist other team members.
  • Conduct PrestigePRO product demonstrations for clients and prospects as needed. Provide product information for technology partners to clients, as well.
  • Support human resource processes and procedures to ensure accurate, timely and consistent service delivery to clients.
  • Collaborate with colleagues across departments to resolve complex problems for clients and worksite employees, including Payroll, Benefits, Compliance, Workers' Compensation/Risk, Tax and others.
  • Ensure a smooth onboarding experience for new clients and newly hired worksite employees.
  • Serve as an advocate for enhancement efforts, actively participating in team projects designed to develop/enhance tools and practices.
  • Demonstrate leadership within the scope of the role to inspire others within the department and across service teams.
  • Foster teamwork and a positive work environment through frequent collaboration with other HR Business Partners, Benefits Specialists, and Payroll Specialists in promoting best practices.
  • Attend HR meetings and participate in HR educational workshops. Research and present HR topics of interest at staff meetings.
  • Conduct training for incoming HR staff on area of expertise. Serve as a mentor to new HR Business Partners.
  • Attend training sessions to become knowledgeable regarding Prestige and technology partners products. Conduct product demonstrations for clients as needed.
  • Participate in special projects within the HR Client Services department.

Requirements:

  • Minimum of five years of HR Generalist experience.
  • Bachelor's degree (business administration or human resources) preferred.
  • Strong understanding of Human Resource segment business challenges.
  • Extensive knowledge of Human Resources including but not limited to General HR, Benefits Administration, Payroll, Risk Management, Retirement Services, and Client Support.
  • PHR or SHRM-CP certified.
  • Previous PEO industry and/or client service delivery experience are ideal.

Work Environment:

15-20% job travel necessary.

Language: English

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