Call Center Representative
4 days ago
Job Title: Call Center Representative - Communication Expert
Description:
The ideal candidate for the Call Center Representative role will possess excellent communication skills, ensuring seamless interactions with our customers and hospital departments. As a key member of our team, you will play a vital role in maintaining the highest level of patient care by facilitating efficient communication.
Main Responsibilities:
- Efficiently transfer phone calls to the correct department, minimizing wait times and improving customer satisfaction.
- Manage medical alerts with high attention to detail, ensuring timely action and preventing potential issues.
- Reset passwords as needed, providing convenient support to our customers.
- Serve as the primary contact point for questions about Mon Health, showcasing your exceptional interpersonal skills.
Requirements:
Education: A high school diploma or equivalent is required, with higher degrees considered an asset.
Experience:
- Prior experience in a call center or support center environment is preferred, demonstrating your ability to work in fast-paced environments.
- Excellent oral and written communication skills are essential, enabling effective interaction with customers and colleagues.
- Interpersonal relationship skills are critical in this role, allowing you to build strong connections with customers and provide personalized support.
- Attention to detail is paramount, ensuring accurate processing of medical alerts and other tasks.
- Able to learn quickly and adapt to changing situations, making you a valuable asset to our team.
Preferred Qualifications:
Healthcare experience and knowledge, as well as comfort working with various computer programs, are highly desirable, enhancing your ability to provide top-notch support to our customers.
Licensure/Certification: None required.
Physical Requirements & Environmental Conditions:
This role involves light work, requiring frequent lifting and/or carrying of objects weighing up to 10 lbs., with occasional lifting of up to 25 lbs.
Estimated Salary: $45,000 per year, depending on location and qualifications, offering a competitive compensation package for this rewarding opportunity.
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