Food and Beverage Operations Manager

4 weeks ago

Cleveland, Ohio, United States Jack Entertainment Full time
Job Summary:

As a Part-Time F&B Supervisor at Jack Entertainment, you will be responsible for directing the daily work activities of assigned personnel within the Food and Beverage facility. This role requires excellent leadership and customer service skills, as well as the ability to work in a fast-paced environment.

Key Responsibilities:

Directs the daily work activities of assigned personnel within the Food and Beverage facility
Ensures sufficient staffing of all Food and Beverage areas
Establishes policies and procedures for Food and Beverage team members, to include safety and personal hygiene
Ensures that team members have all required certification validated
Performs routine inspection of all Food and Beverage areas and equipment
Serves as a dynamic and energetic leader, while fostering teamwork, team member morale, motivation, and open communication
Acts as a role model and coach while developing team members using a consistent, approachable demeanor and clearly articulating expectations
Ensures that team members clearly understand and are held accountable for their performance expectations
Provides appropriate recognition and rewards to individuals and groups when consistent superior performance is attained
Ensures venue products and Food and Beverage experience surprises and delights the guests
Visible in all areas engaged with guests and team members, ensuring all guests expectations have been met
Manages team members' performance according to spotlight behaviors
Ability to conduct a fun, informative huddle session
Solicits and responds to guest feedback by direct interaction
Supervises all front-line Food & Beverage team members, which includes maintaining proper employee relations, recognition, evaluating performance, and administering discipline
Portrays ability to maintain an exciting and fun environment
Responsible for maintaining all employee records
Adheres to all Internal Controls, policies, and procedures
Responsible for appropriate/accurate inventories of supplies
Ensures compliance with all regulatory, internal controls, policies, and procedures
Communicates and cooperates with the Food & Beverage production management team
All other job duties as assigned

Requirements:

Must be 21 years of age
Must have excellent leadership and customer service/communication skills
Excellent verbal and written communication skills required
Excellent problem-solving and critical thinking skills required
Must have a professional experience, be able to lead people, and be a team player
Work requires schedule flexibility, which may include nights, weekends, and holidays
Work requires knowledge of computer programs - Microsoft Suite
Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator
Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop, and kneel
Respond to visual and aural cues
Must have the manual dexterity to operate a computer and other necessary office equipment
Must be able to tolerate areas containing dust, loud noises, and bright lights
Must be able to work varied shifts, weekends, and holidays as needed
Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives
Ability to speak distinctly and persuasively
Must be able to read, write, speak, and understand

Education and Experience:

High school diploma or equivalent required
College degree in culinary arts, hospitality, or hotel management preferred
Previous supervisory experience in high-volume restaurant industry preferred
Minimum of 3-5 years' experience in food and beverage required

Required Certification/License:
~ Must be able to obtain an Ohio Lottery Commission license

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