Senior Operations Leader for System Management
6 days ago
About the Role
We are seeking a seasoned Senior Supervisor to join our team as a leader in system operations. As a key member of our Control Center, you will be responsible for providing overall coordination and leadership of dispatching activities, integrating new technology, services, workforce management, and workflow processes.
The successful candidate will have lead accountability for administration and will be the critical driver in improving overall outage and event response, as well as driving and improving system reliability metrics. This position is also responsible for managing restoration projections and messaging to all Eversource customers.
As a Senior Supervisor, you will make final decisions regarding restoration and system configuration issues and ensure that work is conducted in a safe manner in accordance with policies, work methods, standards, switching, and tagging procedures.
Key Responsibilities
- Manages performance by reviewing and evaluating work of employees, identifying performance measures, and assessing and improving team and employee performance through coaching and on-the-job training.
- Fosters an environment of teamwork, creativity, and problem-solving, shares information, and encourages participation in the decision-making process.
- Ensures compliance with regulatory and company work rules and procedures, understands labor contracts, and resolves initial grievances.
- Interacts with internal and external customers to meet service and information needs and resolve complaints, coordinates notification of reportable incidents, and manages customer commitments.
- Collaborates with field personnel to problem-solve and develop effective response plans to outage situations, evaluates restoration alternatives, and determines optimum plans to restore the system and provide status information to customers.
- Supervises load control and switching responsibilities, coordinates switching operations, and directs field forces in restoration, maintenance, and electrical clearance activities.
Requirements
- Bachelor's Degree in engineering, business administration, or related discipline, or equivalent experience.
- Minimum 8-10 years of related experience, including experience in Dispatch, Transmission, Distribution, Generation, and/or Field Service design and/or installation, servicing customers, supervising employees, and change management.
- Demonstrated ability to serve as local technical lead or coach for other supervisors, develop and coach others, and respond positively to new demands or circumstances.
About Us
Eversource Energy is an equal opportunity and affirmative action employer. We offer a competitive total rewards program, including a salary range of $135,570 to $150,630, plus incentive, based on your experience and qualifications.
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