Customer Service Representative

4 weeks ago


Wolf Point, Montana, United States Nemont Full time
Job Title: Customer Service Specialist

We are seeking a highly skilled and customer-focused Customer Service Specialist to join our team at Nemont. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.

Key Responsibilities:
  • Provide exceptional customer service through phone, email, and in-person interactions.
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Assess customer needs and provide solutions to meet their requirements.
  • Collaborate with internal teams to resolve complex customer issues.
  • Stay up-to-date on company policies, procedures, and products to provide accurate information to customers.
  • Meet or exceed customer satisfaction targets and quality standards.
  • Participate in ongoing training and development to improve customer service skills and knowledge.
Requirements:
  • High school diploma or equivalent required.
  • 1-3 months of related experience and/or training preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Basic computer skills and knowledge of office software.
  • Ability to maintain confidentiality and handle sensitive customer information.
  • Valid driver's license and good driving record (may be required for certain roles).
What We Offer:
  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A collaborative and supportive work environment.
  • The opportunity to make a positive impact on our customers' lives.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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