Electronic Sales Associate

4 weeks ago

Austin, Texas, United States Conn's Full time
Job Description:

The Electronic Specialist role at Conn's involves providing exceptional customer service and promoting products and financing options. Key responsibilities include assisting customers through the buying process, offering solutions to their needs, and working closely with store personnel to deliver store metrics and a positive shopping experience.


Key Duties & Responsibilities:

Provide face-to-face assistance to customers through the buying process
Complete daily telephone calls to existing and potential customers
Generate new sales from our wide range of business services
Support colleagues and contribute to a positive and team-focused environment
Assist with merchandising and in-store set up, including moving, building, cleaning, and maintaining showroom components
Deliver superior customer service as per company standards
Maintain awareness of current advertised merchandise and promotions
Collaborate with external and internal partners to identify and resolve customer issues
Develop and maintain sales materials and product knowledge across a wide range of categories
Establish and maintain current customer and potential customer relationships
Deliver on key metrics and sales goals set by the company monthly
Maintain confidentiality and comply with all credit policies, procedures, and government regulations
Maximize each sales opportunity by offering all applicable services, products, and attachments during all customer interactions
Perform all job functions with a high degree of integrity and honesty
Follow Conn's 5 Steps of the Sale for all transactions per company guidelines
Comply with reasonable requests from management to perform other duties and responsibilities not listed above


Requirements:

Reading, writing, and arithmetic skills
High School Diploma, GED, or equivalency
Preferred experience in appliance, furniture, or electronic sales, customer service, or retail sales


Skills & Abilities:

Strong interpersonal and communication skills
Outgoing, engaging, and passionate demeanor willing to interact with customers both in person and over the phone
Goal-oriented and self-motivated, organized and detail-oriented
Welcoming and helpful attitude toward customers and other associates
Ability to listen, convey a product's benefits, exude confidence and self-assuredness to all customers
Ability to multi-task and shift priorities, as required
Maintaining a professional appearance and providing a positive company image to the public
Thorough follow-up and negotiation skills
Ability to overcome objections and influence customer behavior
Learn and adapt to current technology needs
Work both independently and with a team
Coachable and open to feedback
Ability to learn selling skills and to operate company programs
Willingness to work a flexible schedule (e.g., nights, weekends, and holidays); regular attendance is necessary


Working Conditions:

Work is performed in a retail store environment. Physical requirements include standing for long periods of time, packing, and lifting boxes for shipment, storing inventory, and using tech equipment and computers.

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