Constituent and Community Relations Manager

4 weeks ago


New York, New York, United States City of New York Full time
Job Summary

The City of New York is seeking a highly skilled Constituent and Community Relations Manager to join our team. As a key member of our Office of Constituent Services, you will play a critical role in promoting community relations, advocating on behalf of clients, and improving constituent communications.

Key Responsibilities:

  • Represent the Office of Constituent Services at community advocate meetings and shelter leadership presentations to promote effective community relationships.
  • Develop and implement strategies to improve customer experience, client access, and client services.
  • Collaborate with DSS/HRA/DHS, DOB, HPDI DOITT, and 311 programs to improve current communication channels.
  • Administer the DHS 311NYC.gov correspondence and Shelter Hotline.
  • Coordinate and integrate the use of the agency's main correspondence-tracking system, Intranet Quorum (IQ).

Requirements:

  • A baccalaureate degree from an accredited college or university and four years of satisfactory, full-time community liaison, community organization, or community relations experience.
  • Or a four-year high school diploma or its educational equivalent and eight years of satisfactory, full-time experience as described above.

What We Offer:

  • A competitive salary and benefits package.
  • A dynamic and inclusive work environment.
  • The opportunity to make a meaningful difference in the lives of New Yorkers.


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