Patient Access Representative

15 hours ago

Bellingham, Washington, United States PeaceHealth Full time
Job Summary

We are seeking a Patient Access Representative - Walk In Clinic to join our team at PeaceHealth. This is a Per Diem/Relief, Variable position that requires strong customer service skills and the ability to work effectively in a fast-paced environment.

Key Responsibilities
  • Assist in coordinating activities between scheduling, insurance verification, and pre-certification
  • Act as a clinical liaison with physician practices, interacting with pre-visit services
  • Pre-register/register patients with accurate patient demographic and financial data
  • Collect patient balances, co-payment, co-insurance, or other payment types
  • Verify coverage and ensure all insurance requirements are met, as well as obtaining all prior authorization and/or referrals as appropriate prior to patient arrival
  • Respond to customer inquiries
  • Assist with departmental coverage as needed
  • Manage daily appointment schedules, which may include reminder calls and calling all referrals
  • May transport patients using escort or wheeled transport equipment
  • Manage ED incoming phone calls and may be required to provide switchboard coverage
  • Monitor OB Prosec/McKinley alarm system
  • May be required to assist with Cardiac Rehab departmental charge entry
Requirements
  • Minimum of 1 year of medical office or related customer service experience
  • Experience with Microsoft Office applications, including Word, Excel, and Outlook (preferred)
  • Strong background in customer service may be considered in lieu of medical office or related experience
  • Ability to manage conflict effectively and professionally
  • Excellent time management skills, with an emphasis on meeting time-sensitive deadlines
  • Good customer service skills and good interpersonal skills
What We Offer

PeaceHealth is committed to the overall wellbeing of our caregivers. The benefits included in positions less than 0.5 FTE are 403b retirement plan for caregiver contributions, wellness benefits, discount program, and expanded EAP and mental health program.

See how PeaceHealth is committed to Inclusivity, Respect for Diversity and Cultural Humility (https://www.peacehealth.org/about-us/diversity-equity-inclusion).

For full consideration of your skills and abilities, please attach a current resume with your application. EEO Affirmative Action Employer/Vets/Disabled in accordance with applicable local, state or federal laws.

PeaceHealth requires a completed Primary Vaccine Series (e.g., 2 dose monovalent Pfizer, Moderna or Novavax series or 1 dose J&J vaccine series) or be Up to Date (receiving the most recent Pfizer/Moderna bivalent vaccine/booster) for COVID-19 vaccination prior to their start date.

PeaceHealth has a medical and religious exemption request process for those that are unable to receive the COVID-19 primary vaccine series due to medical/religious reasons.

For caregivers that will be working in Oregon, there is a personal vaccine exemption form that may be requested.

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