Customer Success Specialist

7 days ago


Phoenix, Arizona, United States PrePass, LLC Full time
About PrePass, LLC

PrePass is North America's most utilized and technologically advanced weigh station bypass and toll payment platform. With proven technologies, we enable safe, qualified motor carriers to bypass inspection facilities at highway speeds, saving them time, fuel, and money while reducing emissions.

We are a top provider of bypass and tolling solutions, offering fleets the ability to regain control of toll costs, eliminate toll violations, and automatically resolve max toll disputes. Our preclearance system is developed, owned, and operated in the United States of America, making us the American Trucking Associations' only Endorsed Corporate Partner. Over 130,000 fleets subscribe to our services, with more than 750,000 commercial vehicles utilizing our platforms.

Job Description: Account Partnership Manager

This is a hybrid role based out of our Downtown Phoenix office. As an Account Partnership Manager, you will act as a problem solver and customer advocate, working closely with our Account Management teams to deliver outstanding service to our largest and most important customers.

  • Maintain detailed client portfolios, including contact information, interaction history, and any relevant account details.
  • Manage and prioritize multiple responsibilities, including client accounts, troubleshooting, and identifying opportunities for process and product enhancements.
  • Collaborate with cross-functional teams, including Billing and Sales, to resolve customer issues efficiently and effectively.
  • Stay up-to-date on industry developments and market trends to better serve our customers.
  • Handle special requests for larger customers, including vehicle adds, deletes, transfers, and plate updates.
  • Identify upselling opportunities and take proactive action to enhance client partnerships.
  • Manage inbound customer calls and chats for assigned accounts, ensuring prompt, thorough, and professional responses.
Salary & Benefits

We offer a robust benefit package, including medical, dental, and vision insurance that starts on date of hire. You'll also receive paid Time Off, 401(k) plan with employer match, company-funded lifestyle account, tuition reimbursement program, voluntary benefits, employee assistance program, and community give-back initiatives.

We provide a culture that focuses on employee development initiatives, employee well-being, and physical, mental, and professional growth.

The estimated salary for this position is $55,000 - $65,000 per year, depending on experience and qualifications.



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