Customer Service Representative

3 weeks ago


Clyde, Ohio, United States First National Bank Full time
Job Summary

The role of the Teller is to provide exceptional service to Bank clients while performing account transactions. As a representative of First National Bank, you will be expected to act professionally, conduct business ethically, and prioritize the needs of our clients.

Key Responsibilities
  • Process financial service transactions accurately and efficiently
  • Maintain responsibility for cash drawer and adhere to balancing procedures
  • Act as a resource to identify and resolve client servicing issues
  • Build strong relationships with clients to understand their financial goals and objectives
  • Provide excellent client service to all FNB clients
  • Address client issues or concerns, engaging branch management when necessary
  • Assist clients in achieving their financial goals and objectives through Quality Conversations
Risk Management
  • Ensure compliance with security and audit procedures
  • Adhere to all applicable policies and procedures
Additional Responsibilities
  • Participate in team meetings and daily huddles
  • Understand goals and objectives for the branch
  • Review and maintain knowledge of product guides, fees, and policies to stay current on FNB offerings
Requirements
  • 1-2 years of financial services experience or related sales or customer service experience
  • Ability to work 2-3 Saturdays a month
  • Pass a background check and have a good credit record
Physical Requirements

This position requires a high degree of mobility, including prolonged standing, frequent use of hands and upper body, and occasional lifting of up to 50 lbs.

Benefits

First National Bank offers a comprehensive benefits package, including 401k with company match, medical and prescription coverage, HSA option, vision and dental options, life insurance options, short and long-term disability, paid holidays, PTO, tuition reimbursement, and wellness programs with financial incentives.

Compensation

Wages start at $15.00 per hour with a $2.00/hour shift premium for Saturdays.



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