Customer Relations Representative

4 weeks ago


La Vergne, Tennessee, United States Raising Cane's Full time
Job Title: Customer Relations Representative

We are seeking a highly skilled Customer Relations Representative to join our team at Ingram Content Group. As a key member of our customer service team, you will be responsible for providing exceptional customer service and ensuring the timely and accurate processing of customer orders.



Key Responsibilities:


  • Process customer orders accurately and efficiently, ensuring that all necessary information is complete and up-to-date.
  • Respond to customer inquiries in a timely and professional manner, providing clear and concise information to resolve any issues or concerns.
  • Work closely with customers to resolve any discrepancies or issues with orders, including problems with shipments and return authorizations.
  • Provide support for worktext fulfillment orders, ensuring that all necessary information is accurate and up-to-date.
  • Scan documents into FACTS daily, ensuring that all necessary information is accurate and up-to-date.


Qualifications:


  • High School Diploma or equivalent required.
  • 6 months prior work experience in order entry or filing (numeric and alphabetical) required.
  • 1 year in at least one previous job required.
  • 1 year work experience in an office environment and customer service required.


Perks/Benefits:


  • A highly competitive compensation package with generous benefits, including medical, prescription drug, vision, dental, and health care FSA.
  • 10 vacation days, 10 sick days, and 3 personal days accrued annually.
  • 401K match, life and AD&D, employee assistance programs, group legal, and more.
  • Wellness program with access to onsite gym and basketball court for associates.
  • Avid reader? Numerous opportunities to engage with books and authors.
  • Free card registration at the Nashville Public Library.
  • Encouraged continued education with our tuition reimbursement program.
  • Financial and in-kind opportunities to engage with non-profits in your community.
  • Company match program for United Way donations.
  • Volunteer opportunities and in-kind drives for non-profits throughout the year.
  • Take breaks or brainstorm in our game room with ping pong & foosball.
  • Casual dress code.


Ingram Content Group is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work-related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.



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