Client Services Supervisor
6 days ago
Job Overview:
This role is responsible for managing all on-site business activities for a specific customer account. Key responsibilities include maintaining compliance with established standards and policies, managing site human resources, meeting financial goals, and developing a partnership with the Administrator.
Key Responsibilities:
- Monitor and ensure compliance with established workflow processes and procedures.
- Manage job scheduling to ensure timely completion of jobs and other critical production and fulfillment deadlines.
- Supervise efficient utilization of equipment, materials, and labor.
Supervision and Employee Relations:
- Develop and implement performance improvement plans to train, motivate, and develop site personnel.
- Determine developmental goals and conduct regular performance reviews with direct reports.
Client Relationship Management:
- Develop and maintain relationships with daily and senior-level administrators through regular meetings.
- Resolve customer complaints in a timely manner.
Estimated Salary:
$80,000 - $100,000 per year
Requirements:
- Requires 5 years of related experience and management of two or more regular full-time employees.
- Bachelor's degree in a relevant field preferred.
- Strong customer service and communication skills required.
- Must be able to lift up to 50lbs.
Benefits:
We offer a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, educational assistance, recognition programs, vacation, and much more.
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