Group Leader

4 weeks ago


Miami, Florida, United States CSL Plasma Full time
Job Description Summary

As a Group Leader at CSL Plasma, you will play a vital role in ensuring the smooth operation of our plasma collection center. Your primary responsibility will be to train and coach the reception staff, facilitating efficient donor flow through the center. You will also be responsible for registering qualified, applicant, and transfer donors, as well as possessing a general knowledge of the plasma pheresis operation.

Key Responsibilities
  • Assist qualified donors in completing the screening process, in compliance with Standard Operating Procedures (SOP).
  • Perform health screening procedures, including blood pressure, pulse, weight, and temperature checks.
  • Educate new donors on the use of therapeutic products made from donated plasma.
  • Maximize donor flow by allocating staff and resources to appropriate center areas or tasks.
  • Conduct daily calibration of equipment according to SOP and Plasma Operating Procedures (POP).
  • Provide guidance and technical training on processes and procedures to reception staff and other staff as required.
  • Support center management by providing input into staff scheduling and resolving minor donor relations and technical procedure issues.
  • Maintain accurate records of donor data in the electronic donor information management system, as outlined in SOPs.
Requirements
  • High school diploma or equivalent required.
  • Minimum of 18 months experience in a clerical or customer service related position, preferably in a health care or plasma collection environment.
  • Ability to make decisions that have a moderate impact on the immediate work unit.
  • Understanding of and ability to communicate routine, factual information.
  • Ability to see and speak with customers and observe equipment operation.
  • Occasional performance of tasks while standing and walking up to 100% of the time.
  • Reach, bend, kneel, and have a high level of manual dexterity.
  • Occasional lifting and carrying up to 25 pounds.
  • Frequent exposure to hazardous chemicals, extreme temperatures, and blood-borne pathogens.
  • Required to wear Personal Protective Equipment while performing specific tasks or in certain areas.
  • Required to work overtime and extended hours to support center operational needs.

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