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Patient Service Coordinator

2 months ago


Memphis, Tennessee, United States Morrison Healthcare Full time

Morrison Healthcare is a leading national food and nutrition services company, dedicated to serving more than 806 hospitals and healthcare systems. Our mission is to create personalized dining experiences for patients and in their cafés, advancing the healing and healthful missions of our clients.


As a Patient Service Coordinator, you will work on assigned units in a healthcare facility, providing services that include helping patients make menu selections, assembling, delivering, and picking up their meal trays. You will be part of the caregiving team, responsible for patient safety and satisfaction goals by ensuring meals are accurate and delivered at the right time and temperature.


Key responsibilities include:



  • Helping patients understand their menu selections and ensuring their orders comply with their nutritional requirements or restrictions.
  • Working with caregivers and the culinary team to determine menu alternatives for patients with food allergies and sensitivities, cultural, ethnic, and religious preferences, or when a patient inquires about additional selections.
  • Managing tray tickets and assembling meals according to each patient's menu selection in a timely and accurate manner. Retrieving trays from patient rooms at assigned times.
  • Complying with regulator agency standards, including federal, state, and JCAHO. Adhering to facility confidentiality and the patient's rights policy as outlined in the facility's Health Insurance Portability and Accountability Act (HIPAA) policies and procedures.
  • Following Hazard Analysis Critical Control Point (HACCP) guidelines when handling food, cleaning work stations, and breaking down patient tray line.
  • Following facility and department infection control policies and procedures.
  • Assisting dietitians, such as helping monitor patients who cannot eat food through their mouth, are on liquid diets, or have a specific calorie count to manage.
  • Communicating problems or concerns with patients to appropriate personnel in a timely manner, following department procedures.
  • Completing all daily, weekly, or monthly reports as outlined in the Morrison Healthcare policies and procedures.
  • Complying with federal, state, and local health and sanitation regulations, as well as department sanitation procedures.
  • Performing other duties assigned.

The ideal candidate will have:



  • Ability to read, write, and interpret documents in English.
  • Basic computer and mathematical skills.
  • Must be able to occasionally lift or move up to 100 pounds, as well as maneuver and push food delivery carts.

Morrison Healthcare offers a competitive salary of $17.00 per hour, as well as a range of benefits for our team members, including:



  • Retirement Plan
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identify Theft Protection
  • Pet Insurance
  • Other voluntary benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

Full-time positions also offer additional benefits, including Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, and Flexible Spending Accounts (FSAs).


Morrison Healthcare is a member of Compass Group, a leading global provider of contract food and support services.


We are an equal opportunities employer and welcome applications from all qualified candidates. Please note that we are an immediate hire facility, and we encourage you to apply today.