Guest Service Representative

5 days ago


Birmingham, Michigan, United States The Townsend Hotel Full time

Why Work with Us: At The Townsend Hotel, we pride ourselves on delivering exceptional guest experiences and providing a supportive work environment for our employees. As a Night Audit, you will play a critical role in ensuring the smooth operation of our hotel, and we are committed to investing in your growth and development.

Key Responsibilities: Your primary duties will include addressing guest inquiries, providing directions, and resolving complaints in a timely and professional manner. You will also be responsible for assisting with check-in and check-out processes, routing phone calls, and handling reservations.

Requirements and Qualifications: To succeed in this role, you must possess excellent communication and problem-solving skills, as well as proficiency in computer software and diplomacy. A high school graduate or equivalent degree is required, with a bachelor's degree preferred. One year of experience in the hospitality industry is necessary, with fluent foreign language skills desired.

Compensation and Benefits: We offer a competitive salary of $17 per hour, success coaching, and equal employment opportunities. Our company culture prioritizes employee growth and development, making us an ideal choice for those seeking a fulfilling career in hospitality.

Estimated Salary Range: Based on industry standards and location, we estimate the salary for this position to be around $35,000 - $45,000 per annum, depending on experience and qualifications.



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