Client Relationship Specialist

1 day ago


New York, New York, United States Melio Full time
Unlock Your Potential as a Client Relationship Specialist

At Melio, we're dedicated to empowering small business owners to thrive in the market. As a key member of our team, you'll play a pivotal role in driving client success and retention.

About the Role

We're seeking an exceptional Client Relationship Specialist to join our dynamic team. This is a unique opportunity to leverage your expertise and passion for delivering exceptional customer experiences. Your primary focus will be on building and maintaining strong relationships with our clients, ensuring their needs are met, and identifying opportunities for growth.

The ideal candidate will have a proven track record of success in client-facing roles, with a keen ability to understand customer needs and preferences. You'll possess excellent communication skills, both written and verbal, and be comfortable working in a fast-paced environment.

Responsibilities
  • Develop and execute strategies to drive client engagement and retention
  • Benchmark client satisfaction levels and identify areas for improvement
  • Collaborate with cross-functional teams to ensure seamless delivery of services
  • Identify opportunities for upselling and cross-selling, providing tailored solutions to meet client needs
About the Team

Our Client Relationship Specialists form the backbone of our business, working closely with clients to deliver personalized experiences. We foster a culture of collaboration, innovation, and continuous learning, where every team member can grow and develop their skills.

As a valued member of our team, you'll enjoy:

  • A competitive salary range of $70,000 - $80,000 per annum, with additional bonus potential
  • Comprehensive benefits package, including medical, dental, and vision coverage, 401K matching, and stock options
  • Ongoing training and development opportunities to enhance your skills and career prospects
  • A collaborative work environment that values diversity, equity, and inclusion
  • A generous time-off policy, allowing you to recharge and maintain a healthy work-life balance
About Melio

Melio is a leading B2B payment platform, dedicated to helping small businesses succeed in the digital age. Our innovative solutions empower entrepreneurs to manage their finances more efficiently, freeing up time to focus on growth and innovation.



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