Unit Manager, General Liability Major Case
3 weeks ago
Job Summary
Travelers Insurance is seeking a highly skilled Unit Manager for our General Liability Major Case team. As a key member of our team, you will be responsible for developing and executing severity strategies, managing the performance and development of a severity claim liability team, and providing quality claim handling and technical guidance.
Key Responsibilities
- Develop and execute severity strategies to manage complex claims
- Manage the performance and development of a severity claim liability team
- Provide quality claim handling and technical guidance to team members
- Oversee the handling of severe and/or complex claims up to a full value of $2 million
- Employ proper claim handling techniques to protect the integrity of our brand and provide consistent service quality and streamlined processes to add value for our customers
- Develop and execute a strategic file management plan that achieves optimal file resolution and business results
- Provide face-to-face and written guidance to ensure effectiveness, engagement, accuracy, and efficiency
- Review new notices, ensuring claims are assigned to staff with appropriate skill sets
- Conduct quality file reviews per office/best practices guidelines
- Establish and follow up on file reviews per diary instructions, conducting additional reviews (i.e. 180, 360 day reviews), as necessary
- Ensure timely and appropriate reserves
Requirements
- Bachelor's Degree preferred
- Skilled in coverage, liability, and damages analysis and has a thorough understanding of the litigation process, relevant case and statutory law, and expert litigation management skills
- Current on jurisdictional laws and regulations
- Extensive claim and/or legal experience and the technical expertise to evaluate severe and complex claims
- Thorough understanding of commercial lines products, policy language, exclusions, ISO forms, and effective claims handling practices
- Claim management experience preferred
What We Offer
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
Travelers Insurance
Travelers Insurance is a leading provider of property casualty insurance and risk management solutions. We are committed to delivering exceptional service and value to our customers and employees.
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