Unit Manager, General Liability Major Case

3 weeks ago


Morristown, New Jersey, United States Travelers Insurance Full time

Job Summary

Travelers Insurance is seeking a highly skilled Unit Manager for our General Liability Major Case team. As a key member of our team, you will be responsible for developing and executing severity strategies, managing the performance and development of a severity claim liability team, and providing quality claim handling and technical guidance.

Key Responsibilities

  • Develop and execute severity strategies to manage complex claims
  • Manage the performance and development of a severity claim liability team
  • Provide quality claim handling and technical guidance to team members
  • Oversee the handling of severe and/or complex claims up to a full value of $2 million
  • Employ proper claim handling techniques to protect the integrity of our brand and provide consistent service quality and streamlined processes to add value for our customers
  • Develop and execute a strategic file management plan that achieves optimal file resolution and business results
  • Provide face-to-face and written guidance to ensure effectiveness, engagement, accuracy, and efficiency
  • Review new notices, ensuring claims are assigned to staff with appropriate skill sets
  • Conduct quality file reviews per office/best practices guidelines
  • Establish and follow up on file reviews per diary instructions, conducting additional reviews (i.e. 180, 360 day reviews), as necessary
  • Ensure timely and appropriate reserves

Requirements

  • Bachelor's Degree preferred
  • Skilled in coverage, liability, and damages analysis and has a thorough understanding of the litigation process, relevant case and statutory law, and expert litigation management skills
  • Current on jurisdictional laws and regulations
  • Extensive claim and/or legal experience and the technical expertise to evaluate severe and complex claims
  • Thorough understanding of commercial lines products, policy language, exclusions, ISO forms, and effective claims handling practices
  • Claim management experience preferred

What We Offer

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

Travelers Insurance

Travelers Insurance is a leading provider of property casualty insurance and risk management solutions. We are committed to delivering exceptional service and value to our customers and employees.



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