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Solutions Engineer

1 month ago

Dallas, Texas, United States Scantron Full time
Job Title: Solutions Engineer

As a Solutions Engineer at Scantron, you will serve as the technical expert within a sales team, working closely with clients to understand their needs and demonstrate how our company's products or services can solve their challenges. This role is a hybrid of technical and sales responsibilities, requiring in-depth product knowledge and strong communication skills.

Key Responsibilities:
  • Collaborate with the sales team to identify and understand client needs and business objectives.
  • Develop and present tailored product demonstrations, proof of concepts, and technical presentations to prospective clients.
  • Ask questions and listen so you can produce an accurate picture of customer requirements and propose customized solutions using our company's products and services.
  • Serve as the primary technical resource during customer interactions, answering product-related questions and addressing technical concerns.
  • Design product trials or pilots, help to ensure smooth implementation and technical validation for customers.
  • Work closely with product management and engineering teams to provide customer feedback and suggest product improvements.
  • Provide post-sale technical support and ensure successful product deployment and integration.
  • Maintain a deep understanding of our company's products, industry trends, and competitive landscape to offer the best technical solutions.
  • Create technical documentation, including proposals, solution designs, and customer-specific configurations.
  • Attend industry events, conferences, and webinars to stay updated on the latest technology trends.
Requirements:
  • Bachelor's degree in computer science, Engineering, Information Technology, or a related field.
  • Strong understanding of cloud computing, SaaS, networking, or software development concepts.
  • Ability to simplify complex technical solutions and communicate them effectively to both technical and non-technical audiences.
  • Hands-on experience with technical platforms or software solutions (Windows Server, Windows Desktop, Mac OS, Microsoft Products & Azure, Backup and disaster recovery, ConnectWise platforms, product sourcing sites, Auvik).
  • Experience with scripting, process development, and system integrations is a plus.
  • Excellent problem-solving skills, with the ability to think creatively to address customer needs.
  • Strong interpersonal skills and the ability to work collaboratively with cross-functional teams.
  • Willingness to travel as needed for client meetings and events.
Preferred Skills:
  • Experience with CRM or sales enablement tools such as ConnectWise.
  • Prior experience in a customer-facing role, particularly in a sales or technical consulting environment.
  • Certifications in relevant technologies (e.g., AWS, Google Cloud, Cisco, Microsoft platforms and products, VMWare).
Physical and Mental Requirements:
  • Sit Frequently at a desk
  • Frequent fine hand and finger movements (keyboard, writing, mouse movement)
  • Continual close visual acuity for reading
  • Hearing and speaking for communication within and outside of company.
  • May be required to lift/push/pull up to 10 pounds for set up/movement of office equipment,
  • Mental Requirements – must be able to consistently:
    • Learn new tasks,
    • Remember Processes,
    • Maintain focus,
    • Complete tasks independently
    • Make timely decisions in the context of a workflow,
    • Ability to communicate effectively,
    • Able to adhere to process protocol in a timely manner
    • Ask for help when needed.

Scantron is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting our People Department by emailing Hiring@Scantron.com or calling 402.235.6967.

EEO is the law. To review your rights under Equal Employment Opportunity please visit: www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.

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