Salesforce Administrator

A seasoned Salesforce Administrator is sought after by Apex Systems to implement successful solutions in Salesforce via various tools, including Flow, Lightning App Builder, Experience Cloud, and other Salesforce customization features.

The ideal candidate will have the following skills/capabilities:

• Salesforce Configuration and Customization: Customize and configure Salesforce according to the organization's business requirements, including creating and managing custom objects, fields, workflows, page layouts, and validation rules.
• User Management: Create and manage user accounts, profiles, roles, and permission sets, ensuring appropriate access levels and maintaining security and data integrity within Salesforce.
• Data Management: Import, export, and manipulate data within Salesforce using various data loading techniques, performing regular data cleansing and deduplication to ensure data accuracy.
• Reports and Dashboards: Create and maintain reports and dashboards to provide data insights to stakeholders, customizing and scheduling reports to meet specific business needs.
• System Maintenance: Perform routine system maintenance tasks, including managing data storage limits, monitoring system performance, and troubleshooting issues, coordinating with Salesforce support for technical assistance and issue resolution.
• Training and Support: Provide training to users on Salesforce functionality and best practices, offering ongoing support and assistance to users, addressing their questions and concerns.
• Integration and AppExchange Management: Collaborate with stakeholders to integrate Salesforce with other business systems, such as ERP or marketing automation platforms, evaluating and managing third-party applications from the Salesforce AppExchange to enhance system capabilities.
• Process Automation: Identify opportunities for process automation within Salesforce using tools like flow, streamlining business processes to improve efficiency and productivity.
• Business Analysis: Proficient in project management methodologies to track backlog requests, prioritize work, and provide estimates for level of effort, experience working in teams following Agile development methodologies is preferred, strong communication skills to gather and document requirements from business users.
• Salesforce Upgrades and Enhancements: Stay updated with new Salesforce features and releases, plan and execute system upgrades and enhancements, ensuring minimal disruption to users.
• Documentation: Maintain accurate documentation of system configurations, customizations, and processes, keeping records of user requests, system changes, and issue resolutions.

Required Qualifications:

• Certified Salesforce Administrator
• 3+ years of Salesforce Admin experience
• Deep experience with Salesforce Lightning experience
• Experience building Salesforce flows and capable of demonstrating that ability
• Experience managing UAT efforts
• Deep understanding of Salesforce declarative (OOTB) capabilities
• Proven ability to probe for actual requirements and desired outcomes
• Experience working in an Agile work environment
• Ability to design and execute reporting and data visualizations
• Strong collaboration skills working with cross-functional teams and experience working remotely
• Proven problem Solver/Ability to raise and address issues, provide potential solutions independently, and work with different levels of leadership
• Consultative with a teacher mindset and behavior to guide new users of the system

Preferred Qualifications:

• Knowledge of SFDC configuration including the use of third-party tools (FromAssembly, Formstack, WhatFix, Flosum, Revenue Grid, Five9, etc.)
• Advanced Administrator Certification
• Platform App Builder Certification
• Other Salesforce professional certifications or Trailhead Super Badges
• Strong knowledge of Excel
• Experience writing SOQL Queries

APEX Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

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APEX Systems is a world-class IT services company that serves thousands of clients across the globe.

When you join APEX, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package.

Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.