Automotive Services Operations Manager
1 week ago
The Automobile Club of Southern California is a dynamic organization characterized by sustained growth, stability, and a renowned brand synonymous with trust. As a successful Automotive Services Field Supervisor, you will ensure consistent delivery of roadside assistance to AAA members and customers by providing field support to independent contractors within Emergency Roadside (ERS) services.
Estimated Salary Range$76,400.00 - $101,900.00 per annum, plus incentives based on performance.
Job DescriptionThis role involves providing comprehensive guidance to station owners and staff on performance thresholds, business practices, driver training, and overall operational performance. Responsibilities include ensuring consistent delivery of legendary service to all AAA members and customers through our Independent Contract Stations.
Maintain and uphold the terms and conditions of contractual agreements between the Auto Club and the Independent Contractor. Research and analyze stations' performance data sets to identify opportunities for improvement. Collaborate with providers to identify & implement improvement strategies.
Meet and review performance with independent providers within field territory through consistent station visits. Inspect and evaluate station locations, verifying that facilities, equipment, and drivers' appearance comply with Club Standards.
Perform mystery shopping and technician ride-alongs to coach technicians and enhance member service. Investigate, document, and resolve member and customer service issues as required.
Monitor station coverage to ensure response time requirements are achieved. Prepare formal business proposals to provide recommendations on operational changes to contract stations.
Collaborate with dispatch departments to ensure delivery of service to members and resolve area disputes, as needed.
Required Skills and Qualifications- 4-year College Degree or equivalent combination of education and work experience required.
- 5-year demonstrated sales and/or vendor management experience required, including management of work teams.
- Prior experience developing recommendations and proposals, as well as successful negotiations and complaint resolution required.
- Professional verbal and written communication skills required, including excellent presentation skills.
- Demonstrated proficiency in Outlook, Word, Excel, PowerPoint required.
- Health coverage for medical, dental, vision
- 401(K) saving plan with company match AND Pension
- Tuition assistance
- PTO for community volunteer programs
- Wellness program
- Employee discounts
We are a national brand recognized for our long-standing reputation since 1902 and constantly growing membership. We seek career-minded, service-driven professionals to join our team. Through dedicated employees, we proudly deliver legendary service and beneficial products that provide members peace of mind and value.
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