Retention Specialist
6 days ago
### Overview
At Massage Envy Myrtle Beach, we're dedicated to helping our clients feel their best. As a member retention specialist, you'll play a key role in delivering an exceptional experience and growing our member base.
### Perks & Benefits
* Competitive base pay of $14/hour plus bonuses and commissions
* Employer-paid healthcare, including medical, dental, and vision plans
* Matching 401(k) plan
* Paid time off for full-time employees
* Employee referral bonus program
* Employee Assistance Program
* Flexible schedule for a better work-life balance
* In-depth product and service training
* Free massage, skincare, or stretch service each month
* 25-40% off all products
### Qualifications
* High school diploma (or equivalent) and previous retail or sales experience (preferred)
* Critical thinking skills with excellent math and computer skills and the ability to multitask
* Great people skills and ability to establish positive relationships with guests
* Supporter of total body care with a general knowledge of massage and skin care services
### Day-to-Day
* Provide outstanding customer service and help everyone feel valued and understood
* Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging home-care retail purchases based on service provider recommendation
* Lead the location efforts to retain and engage members through interactions with existing and potential members
* Plan, develop, implement, and organize events inside and out of the clinic that promote products, memberships, and wellness services
### Culture & Support
* Trained leadership that is invested in YOUR success
* Award programs (like Manager of the Year)
* Caring community that strives to celebrate individuality and share knowledge
### What We Offer
If you're ready to join a growing community with experienced professionals who share your same passion, we can't wait to meet you.
*ME SPE Franchising, LLC ('ME SPE') is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC ('MEF'), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits, and compensation are set by each franchisee and vary by location.
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