Social Services Manager

1 week ago


Chicago, Illinois, United States Chinese Mutual Aid Association Inc Full time
Job Summary

We are seeking a highly motivated and detail-oriented Social Services Manager to join our team at Chinese Mutual Aid Association Inc. This is an exciting opportunity for a mission-driven professional to lead the daily activities of our social services department and ensure that staff provide high-quality services to immigrants and low-income families in navigating various social services.

Key Responsibilities:
  • Oversee employees' work, provide regular supervision, and support to ensure they can work effectively and efficiently to maintain a target level of productivity.
  • Develop and implement specific annual departmental goals and objectives that align with the organization's strategic plans.
  • Supervise program activities to ensure compliance with all service contract requirements, including the submission of accurate and timely program and financial reports to funding agencies.
  • Perform regular needs assessments to evaluate program effectiveness and ensure services meet client and community needs.
  • Make personnel recommendations regarding staffing decisions.
  • Compile monthly centralized metrics and Key Performance Indicators (KPI) reports to track progress and identify areas for improvement.
Requirements:
  • Bachelor's Degree required; Master's degree a plus but not required.
  • TWO years experience in program administration and development of social services.
  • Bilingual skills (Chinese/English) preferred.
  • Experience working with immigrant and refugee communities/clientele and Asian culture preferred.
  • Experience with Microsoft, Google Suite, and Salesforce.
  • Excellent communication, organization, and writing skills required.
Work Environment:

This is a largely sedentary role that requires reliable transportation or access to public transportation for travel between offices in Chicago and Elgin.

Perks:
  • Health benefits.
  • Opportunities for growth and to give back to communities.
  • Fun, high-energy culture.
  • Flexible hours based on individual schedule.
  • Relaxed dress code.
  • Access to an exceptional leadership team.
Compensation:

The estimated salary for this position is $62,000 per year.



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