Hotel Housekeeping/ Houseperson

4 weeks ago

Memphis TN, United States The Peabody Hotel Group Full time
Job Title: Hotel Housekeeping/Houseperson

Job Summary:

We are seeking a highly motivated and detail-oriented Hotel Housekeeping/Houseperson to join our team at The Peabody Hotel Group. As a Housekeeping/Houseperson, you will be responsible for maintaining the cleanliness and organization of guest rooms, corridors, and public areas.

Key Responsibilities:

  • Maintain the cleanliness and organization of guest rooms, corridors, and public areas.
  • Clean and maintain all corridors, vending areas, elevators, landings, and service areas on guest room floors.
  • Deliver clean and pick up dirty linen to and from Room Attendants and stock floor closets.
  • Deliver and retrieve items requested by guests and Floor Supervisor.
  • Perform tasks requiring sustained repetitive motion, such as cleaning windows and vacuuming.
  • Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
  • Ensure security of any assigned keys and beeper.
  • Review assignment sheet and update completed assignments.
  • Organize work duty priorities.
  • Review assigned area and complete general removal of any trash or debris on floors.
  • Check assigned floor closets and complete linen requisition to replenish linen supplies.
  • Stock linen carts with linen and supplies.
  • Transport linen carts to appropriate floor closets and stock according to diagram.
  • Remove all dirty linen from assigned Room Attendant's carts and closets and place in laundry chute.
  • Remove all dirty glassware from assigned Room Attendants' carts and closets.
  • Transport to Stewarding and return clean and capped glasses to floor closets in racks.
  • Clean designated areas with proper chemicals, tools, and equipment.

Requirements:

  • Ability to communicate in English, both verbal and written.
  • Ability to count.
  • Ability to perform job functions with attention to detail, speed, and accuracy.
  • Prioritize and organize tasks.
  • Be a clear thinker, remaining calm and resolving problems using good judgment.
  • Follow directions thoroughly.
  • Understand guests' service needs.
  • Work cohesively with co-workers as part of a team.
  • Work with minimal supervision.
  • Maintain confidentiality of guest information and pertinent hotel data.
  • Satisfactorily communicate with guests, management, and co-workers in a courteous, empathetic, and discreet manner.
  • Maintain regular and punctual attendance.
  • Adhere to Peabody grooming standards.
  • Exemplify Peabody Service Excellence.

Physical Abilities:

  • Exert physical effort in transporting up to 200 pounds.
  • Endure various physical movements throughout the work areas.
  • Reach overhead.
  • Ability to bend, squat, kneel, climb, including stairs, and reach on a daily basis.

Secondary Job Functions:

  • Turn mattress and box springs according to rotation schedule.
  • Assist Room Attendant as assigned.
  • Stock Housekeeping department supplies.

Standard Specifications:

Requirements are representative of minimum levels of knowledge, skills, and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently.

Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees, or guests.

A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties.

All duties and requirements are essential job functions.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Employees will be required to perform any other job-related duties assigned by their supervisor.

This document does not create an employment contract, implied or otherwise, other than an 'at will' employment relationship.

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