Safety Policy Development Manager

4 weeks ago

Nashville, Tennessee, United States Lyft Full time
About the Role

Lyft is seeking a highly skilled and experienced Safety Policy Development Manager to join our Safety and Customer Cares team based in Nashville. As a key member of our team, you will play a pivotal role in shaping and implementing platform safety policies that uphold our company's values and principles.

This is a manager role that includes both people management and senior IC work to build out a dedicated policy development function within Lyft's Safety Operations team. You will be responsible for creating, updating, and maintaining the policies our customer-facing Safety teams apply when reviewing and responding to safety incidents on the platform.

Key Responsibilities:

  • Lead the development and implementation of Lyft's Trust & Safety policies, focusing on areas such as rider and driver safety, community guidelines, and incident response protocols.
  • Collaborate closely with cross-functional teams including Legal, Product, Public Policy, Risk, and Communications, to ensure policy alignment and operational effectiveness.
  • Ensure Lyft's Trust & Safety policies are trauma-informed.
  • Build and maintain relationships with internal stakeholders and external partners, including industry associations, government agencies, and community organizations.
  • Advocate for Lyft's Trust & Safety initiatives in regulatory and policy discussions, influencing industry standards and best practices.
  • Lead a team of policy specialists who own the development and implementation of safety policies at Lyft and set success criteria and deliverables.
  • Establish industry best practices for policy development in on- and offline marketplaces at Lyft and apply change management excellence to create cross-functional buy-in.
  • Conduct thorough research and analysis to identify emerging safety trends and risks, integrating data-driven insights into policy creation.
  • Proactively assess risks to Lyft's platform and users, developing strategies to mitigate potential harm and enhance safety measures.
  • Monitor industry developments and regulatory changes related to trust and safety, advising leadership on potential impacts and necessary adaptations.
  • Communicate policy updates, enforcement actions, and key safety insights to senior management and relevant stakeholders.
  • Prepare and present reports on policy impact, performance metrics, and incident trends to inform strategic decision-making.

Requirements:

  • 5+ years of experience in Trust & Safety, Policy Development, or a related role within a technology, marketplace, transportation, or regulatory environment.
  • Proven track record of developing and implementing effective policies, with a strong understanding of safety principles and risk management.
  • Excellent analytical skills, with the ability to leverage data and metrics to drive informed decision-making.
  • Strong communication and interpersonal skills, including experience in stakeholder engagement and advocacy.
  • Ability to thrive in a fast-paced, dynamic environment, managing multiple priorities and driving results under tight deadlines.

About Lyft:

Lyft is an equal opportunity/affirmative action employer committed to an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other basis prohibited by law.

This role will be in-office on a hybrid schedule following the establishment of a Lyft office in Nashville — Team Members will be expected to work in the office 3 days per week on Mondays, Thursdays, and a team-specific third day. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year.

The expected base pay range for this position in the Nashville area is $104,000-$131,200. Salary ranges are dependent on a variety of factors, including qualifications, experience, and geographic location. Range is not inclusive of potential equity offering, bonus, or benefits. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.

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