IT Desktop Services Engineer

1 week ago


Olive Branch, Mississippi, United States GTN Technical Staffing and Consulting Full time
Job Overview: IT Desktop Services Engineer

Estimated Salary: $80,000 - $100,000 per year.

About the Role:

GTN Technical Staffing and Consulting is seeking an experienced IT Desktop Services Engineer to join our team. This role involves designing, implementing, and maintaining desktop computing environments, printers, software applications, and mobile devices. You will work on-site with users or remotely via telephone/remote control to resolve technical issues and ensure optimal performance.

Responsibilities:

  • Design and Implement: Design and implement desktop computing environments, printers, software applications, and mobile devices to meet user requirements.
  • Provide Deskside Assistance: Assist users in resolving technology issues and provide knowledge transfer on various computer-related topics.
  • Maintain Optimal Performance: Work with users to ensure their technology applications and equipment are running optimally, and provide guidance on how to maintain this performance.
  • Manage Tickets: Utilize ServiceNow for issue tracking, ensuring all user requests for assistance are accompanied by a ticket, and all tickets requiring follow-up work and/or calls receive appropriate attention.

Requirements:

  • Minimum of eight (8) years' experience in a related field or ten (10) years' experience in a similar role.
  • AA Degree in a related discipline or High School diploma with relevant certifications.
  • Four (4) years of experience in deskside services, troubleshooting, and resolving computer hardware and software issues.
  • Experience supporting Windows 10 and Microsoft Office Suite.
  • Azure and ERP experience.

Work Environment:

This position requires the ability to move, carry, push, pull, and/or lift up to 45 pounds, as well as climb under/around desks for cable management.



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