Equipment Procurement Resolution Specialist

7 days ago


Hudson, Ohio, United States PartsSource Full time

Company Overview

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PartsSource is a leading technology and software platform for managing mission-critical healthcare equipment. With over 5,000 US hospitals and 15,000 clinical sites trusting our services, we empower equipment owners to maximize equipment availability for patient care. Our digital experience automates the procurement of parts, services, and training.

We are deeply committed to our mission of Ensuring Healthcare is Always On. This common ground is the foundation of our success. Our vibrant culture is built upon aligned values, shared ownership, mutual respect, and a passion for collaborating to solve complex customer problems.

About the Role

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This is a dynamic opportunity for an Equipment Procurement Resolution Specialist. You will be responsible for researching and resolving disputed invoices related to operations working closely with our supplier base and accounts payable department. Reporting to Sr. Director of Operations, Warehouse and Invoice Exceptions, you will resolve disputed invoices; document trends and make recommendations to improve the process; reduce customer and company financial impact of disputed invoices.

Key Responsibilities

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  • Manage incoming problem invoices in the categories operations is responsible for.
  • Conduct research of billing discrepancies and errors and resolve each problem invoice.
  • Create/obtain/submit credits/concessions/additional bills.
  • Assist with supplier credit holds due to disputed invoices.
  • Document and escalate trends.
  • Put together actionable recommendations to reduce friction in the process.
  • Work closely with suppliers and Supplier Solutions to institute effective processes related to order and billing practices.
  • Reduce concessions in accordance with the KPI for the year.
  • Appropriately communicate and bill customer when necessary.
  • Process all disputed invoices in less than 30 days in accordance with the KPI for the year.

Requirements and Qualifications

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To succeed in this role, you should have excellent problem-solving skills and a customer-centric approach. Process improvement experience and attention to detail are also essential. Good written, oral communication, time management, and organizational skills are required.

Benefits

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We offer a competitive compensation package with a salary range of $65,000 - $85,000 per annum, based on experience. In addition, you can expect comprehensive benefits, including health insurance, college debt reduction, and a dynamic hybrid work environment that balances flexibility, collaboration, and productivity.



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