Technical Support Specialist

1 week ago


Daytona Beach, Florida, United States The Select Group Full time

About the Role

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The Select Group is seeking an experienced Help Desk Technician to join our team. As a Windows 10 technical expert, you will be responsible for providing top-notch IT support to our clients.

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Responsibilities:

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  • Provide Level 1 IT support via phone and email">
  • Troubleshoot and resolve Level 1 IT issues">
  • Perform initial triage and escalate when necessary">
  • Support over 1,700+ users remotely">
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Requirements:

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To be successful in this role, you will need to have:

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Must-Have Skills:

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  • Migration from old to new company computers without data loss">
  • Hardware installation (e.g., printers, scanners)">
  • 3+ years of experience as a Help Desk Tier 1 consultant">
  • Active Directory experience (password resets, user onboarding/offboarding)">
  • Experience with Solarwinds & Ncentral">
  • Troubleshooting Microsoft Office Suite via online ticketing tools">
  • O365 Enterprise experience">
  • Issuing Microsoft licensing (Exchange Plan 1, Office 365 versions e1, e3, e5)">
  • Creating identities and troubleshooting O365 applications">
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Nice-To-Have Skills:

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  • CompTIA A+, Network+, or Security+ certifications">
  • O365 certifications">
  • Ability to wear multiple hats in a fast-paced environment">
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About You

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We are looking for someone who is passionate about delivering excellent customer service and has a strong background in IT support. If you have a proven track record of success in a similar role and possess the skills listed above, we would love to hear from you.

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Salary Range:

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$60,000 - $80,000 per year

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Benefits:

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The Select Group offers a comprehensive benefits package that includes health insurance, dental insurance, vision insurance, 401(k) matching, paid time off, and more.

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Disclaimer:

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The Select Group is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive workplace where everyone feels valued and respected.



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