Technical Support Specialist
1 week ago
About the Role
">The Select Group is seeking an experienced Help Desk Technician to join our team. As a Windows 10 technical expert, you will be responsible for providing top-notch IT support to our clients.
">Responsibilities:
">- ">
- Provide Level 1 IT support via phone and email">
- Troubleshoot and resolve Level 1 IT issues">
- Perform initial triage and escalate when necessary">
- Support over 1,700+ users remotely">
Requirements:
">To be successful in this role, you will need to have:
">Must-Have Skills:
">- ">
- Migration from old to new company computers without data loss">
- Hardware installation (e.g., printers, scanners)">
- 3+ years of experience as a Help Desk Tier 1 consultant">
- Active Directory experience (password resets, user onboarding/offboarding)">
- Experience with Solarwinds & Ncentral">
- Troubleshooting Microsoft Office Suite via online ticketing tools">
- O365 Enterprise experience">
- Issuing Microsoft licensing (Exchange Plan 1, Office 365 versions e1, e3, e5)">
- Creating identities and troubleshooting O365 applications">
Nice-To-Have Skills:
">- ">
- CompTIA A+, Network+, or Security+ certifications">
- O365 certifications">
- Ability to wear multiple hats in a fast-paced environment">
About You
">We are looking for someone who is passionate about delivering excellent customer service and has a strong background in IT support. If you have a proven track record of success in a similar role and possess the skills listed above, we would love to hear from you.
">Salary Range:
">$60,000 - $80,000 per year
">Benefits:
">The Select Group offers a comprehensive benefits package that includes health insurance, dental insurance, vision insurance, 401(k) matching, paid time off, and more.
">Disclaimer:
">The Select Group is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive workplace where everyone feels valued and respected.
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