Victim Advocacy Manager

5 days ago


Lafayette, Louisiana, United States Mental Health Partners Full time
Role Overview

We are seeking a highly skilled and compassionate Victim Advocacy Manager to join our team at Mental Health Partners. This is an excellent opportunity for individuals who are passionate about providing support services to survivors of sexual violence.

About the Job

This role involves overseeing the daily operations of our volunteer hotline, text line, and providing ongoing victim advocacy and case management to survivors of sexual violence. The ideal candidate will have experience supervising and training volunteers, as well as previous experience in sexual assault treatment.

Key Responsibilities
  • Coordinate and schedule coverage of the 24-hr hotline
  • Recruit, train, and provide supervision to MESA Hotline volunteers
  • Manage the 40-hour MESA hotline training program and coordinate schedules with staff, guest presenters, and volunteers as needed
  • Determine appropriate level of skills needed to fulfill identified volunteer positions within MESA
  • Coordinate the logistical aspects of MESA's Hotline program, including orientation, training, scheduling, and providing ongoing guidance
  • Seek opportunities, plan, and participate in activities to recruit volunteers for MESA
  • Provide guidance, feedback, and supervision to volunteers
  • Plan and coordinate volunteer appreciation events within allocated budget
  • Track hotline and volunteer statistics for monthly, quarterly, and annual reports
  • Provide outreach, case management, support services, and legal advocacy to sexual assault survivors and their significant others
  • Maintain a caseload of clients requiring short-term case management
  • Maintain face-to-face, phone, and email contact with clients to facilitate progress toward recovery through resource development
  • Attend multi-agency case consultations and facilitate referrals to other organizations
  • Provide training to agencies in the community on MESA services
  • Support and provide training for MESA's Prevention Education Program
  • Meet defined individual and department goals, activity metrics, and Key Performance Indicators
  • Promote, support, and demonstrate through both behavior and job performance adherence to policies and procedures on a day-to-day basis
Supervisory Responsibilities
  • Supervise or oversee a program
  • Provide supervision to staff and volunteers on a routine and frequent basis, specifically through the lens of a recovery orientation, to ensure high-quality, effective, and efficient services, as well as accurate and timely documentation
  • Demonstrate awareness, support, and appreciation for cultural and diversity issues
  • Motivate and value staff around performance excellence, professional development, and participation in important MHP meetings and committees
  • May be responsible for recommending and managing program budget
  • Responsible for cost-effective utilization of MHP resources
  • Establish and clarify expectations, provide ongoing coaching, feedback, and administer the annual performance review process with employees
  • Manage performance concerns as applicable under the direction of the program director


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