Ice Cream Shop Team Member

4 weeks ago


Durham, North Carolina, United States Jenis Splendid Ice Cream LLC Full time
About the Role

We are seeking a highly motivated and customer-focused Service Assistant to join our team at Brightleaf Square. As a Service Assistant, you will play a key role in delivering exceptional customer experiences and ensuring the smooth operation of our scoop shop.

Key Responsibilities
  • Lead shifts and perform limited executive functions, including inventory management and handling deposits
  • Act as a coach and role model for the shop team, providing expert guidance on on-the-line operations and service functions
  • Develop and maintain a deep understanding of our products and services, ensuring accurate and enthusiastic communication with customers
  • Collaborate with the shop team to achieve sales goals and maintain a positive and productive work environment
  • Provide world-class customer service, resolving issues and exceeding customer expectations
Requirements
  • Full-time presence with night and weekend availability
  • Passion for customer service and a commitment to delivering exceptional experiences
  • Energetic, positive, and skillful communicator with strong interpersonal skills
  • Strong work ethic, great judgment, and a good heart
  • Calm under pressure and able to handle adversity with grace
  • Master of daily operations and delegation
Benefits
  • Competitive hourly rate + tips
  • Full-time hours
  • Paid time off and holidays
  • 4% match on 401k contributions after 3 months of employment
  • A one-month paid sabbatical after 3 years of continuous service
  • Annual paid day to volunteer for a non-profit organization that matters to you
  • 50% discount at Jeni's Scoop Shops and online
  • Career development toward Shopkeeper Apprentice and beyond
About Jeni's Splendid Ice Creams

Jeni's Splendid Ice Creams is a B Corp headquartered in Columbus, Ohio, with scoop shops in over twenty cities across the country. We are committed to making better ice creams and bringing people together through our unique and delicious products.



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