Customer Success Manager, Investors Vertical

2 days ago

New York, New York, United States SimilarWeb Full time
About the Role

We are seeking a highly skilled Customer Success Manager to join our team at SimilarWeb. As a Customer Success Manager, you will be responsible for delivering exceptional customer experiences and driving long-term value for our clients in the investor vertical.

Key Responsibilities
  • Meet with key stakeholders and users of our investor accounts to advise on how best to leverage the value of SimilarWeb to meet their business needs
  • Analyze data to identify strategic and tactical opportunities for our clients
  • Conduct ongoing production and presentation of insights to promote strong account health and client satisfaction
  • Create compelling stories that resonate with clients and present them in a clear and concise way
  • Proactively seek ways to identify customer pain points and address them accordingly
  • Lead, manage, and expand long-term customer relationships, focusing on understanding the client's KPIs to drive positive business outcomes
  • Act as a trusted partner and advisor to customers, providing actionable insights to help them achieve their business goals using our Digital Intelligence data
  • Identify and mitigate churn risks, implementing proactive measures to retain customers and enhance their experience
Requirements
  • Strong understanding of key digital web metrics and online marketing channels
  • Knowledge and experience in the investor space (Hedge Funds, Venture Capital, Private Equity, or Investment Banks)
  • Client-facing experience
  • Bachelor's degree (ideally in economics, marketing, business strategy, or a similar field)
  • Excellent communication and insights-based presentation skills
  • Analytical mindset with the ability to quickly digest a problem and identify a solution
  • Comfortable working in a fast-paced SaaS environment and able to handle multiple projects simultaneously
  • Technical knowledge and ability to use alternative data to correlate with company KPIs
  • Team player able to effectively interact with colleagues and business partners across the company
  • Strong relationship-building skills, with the ability to quickly build rapport and establish trust
  • Ability to work independently with minimal supervision while exercising sound judgment
  • Self-motivated by results and driven toward excellence in everything you do
  • Eagerness to learn and grow with a thriving company
What We Offer

We offer a competitive compensation package, including a base salary range of $74,800 to $123,640, plus benefits such as medical, dental, and vision insurance, a 401K plan, potential equity, an employee stock purchase plan, and paid sick and parental leave. This position is also eligible to participate in our sales incentive plan, with a maximum target OTE of up to $140,000, depending on the final terms of employment and achievement of established targets.

Individual compensation is based on a number of factors, including qualifications and relevant experience. The base salary range above is for the New York City metro area and could vary for candidates in other locations.

About SimilarWeb

SimilarWeb is a leading digital intelligence platform that helps businesses make data-driven decisions. We are a fast-paced and dynamic company that values innovation, collaboration, and customer success. Our team is passionate about delivering exceptional customer experiences and driving long-term value for our clients.

We are committed to creating a workplace that is inclusive, diverse, and reflective of the communities we serve. We believe that our culture of equality and mutual respect helps us better understand and serve our customers in a world that is becoming more global, more diverse, and more digital every day.

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