Customer Service Representative

1 week ago


Champaign, Illinois, United States John Caywood - State Farm Agent Full time

About Our Agency

At John Caywood - State Farm Agent, we're a dynamic and results-driven team dedicated to helping our customers achieve their insurance and financial goals. As a Customer Service Representative, you'll play a vital role in establishing and maintaining strong relationships with our clients, providing them with personalized service and expert advice on their insurance needs.

Responsibilities:

  • Customer Relationship Building: Develop and maintain strong relationships with our customers, understanding their unique needs and preferences.
  • Insurance Needs Assessment: Conduct thorough assessments of customers' insurance needs, identifying opportunities to provide tailored solutions.
  • Product Education: Educate customers on various insurance products and services, ensuring they have a clear understanding of their options.
  • Lead Generation: Develop and implement strategies to generate new leads, expanding our customer base and driving business growth.
  • Team Collaboration: Work closely with our team to achieve sales and customer satisfaction goals, sharing knowledge and best practices to drive success.

Requirements:

  • Excellent Communication Skills: Possess strong verbal and written communication skills, with the ability to effectively engage with customers and colleagues.
  • Customer-Focused: Demonstrate a genuine passion for delivering exceptional customer service, with a focus on building long-term relationships.
  • Results-Oriented: Be driven to achieve sales and customer satisfaction goals, with a strong work ethic and ability to work in a fast-paced environment.
  • Technical Skills: Possess basic computer skills and the ability to learn new software and systems quickly.

What We Offer:

  • Competitive Salary: Earn a competitive salary, with opportunities for commission and bonus incentives.
  • Benefits Package: Enjoy a comprehensive benefits package, including health insurance, 401(k), and paid time off.
  • Professional Development: Receive ongoing training and development opportunities, helping you grow and advance in your career.

Join Our Team:

We're a growing agency with big dreams and a passion for delivering exceptional customer service. If you're a motivated and results-driven individual looking for a challenging and rewarding career, we encourage you to apply.



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