Customer Success Business Development Manager
1 week ago
We are seeking a highly motivated and experienced Customer Success Business Development Manager to join our team at Vibe.co. As a key member of our customer-facing department, you will be responsible for driving revenue growth through strategic customer engagement and building strong relationships with our clients.
Key Responsibilities:- Increase upsell and reduce churn by providing regular, relevant touch points and highlighting key platform features to mid-market and enterprise customers.
- Develop greater, more accurate knowledge of self-service customers to support them throughout the lifecycle (campaign setup, iteration, recommendation, etc.).
- Set up personalized routines (manual, semi-automated) according to customer type (mid-market, small, enterprise).
- Provide regular feedback to the product team to implement relevant automation and optimize the user experience.
- At least 2 years of experience in mid-market or enterprise account management with a proven track record of customer success.
- Strong understanding of CRM systems, customer data analytics, and process optimization.
- Excellent communication and interpersonal skills that enable effective influence across all levels.
- Ability to drive teamwork across departments and think strategically with a focus on continuous improvement and innovation.
Vibe is a rapidly growing company that values its employees and provides opportunities for professional growth and development. Our team is passionate about making a difference in the streaming industry and we believe that everyone has a role to play in achieving our mission.
Compensation:The salary range for this position is $120,000 - $180,000 per year, depending on experience and qualifications.
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