Customer Success Business Development Manager

1 week ago


New York, New York, United States Vibe Full time
About the Role

We are seeking a highly motivated and experienced Customer Success Business Development Manager to join our team at Vibe.co. As a key member of our customer-facing department, you will be responsible for driving revenue growth through strategic customer engagement and building strong relationships with our clients.

Key Responsibilities:
  • Increase upsell and reduce churn by providing regular, relevant touch points and highlighting key platform features to mid-market and enterprise customers.
  • Develop greater, more accurate knowledge of self-service customers to support them throughout the lifecycle (campaign setup, iteration, recommendation, etc.).
  • Set up personalized routines (manual, semi-automated) according to customer type (mid-market, small, enterprise).
  • Provide regular feedback to the product team to implement relevant automation and optimize the user experience.
Requirements:
  • At least 2 years of experience in mid-market or enterprise account management with a proven track record of customer success.
  • Strong understanding of CRM systems, customer data analytics, and process optimization.
  • Excellent communication and interpersonal skills that enable effective influence across all levels.
  • Ability to drive teamwork across departments and think strategically with a focus on continuous improvement and innovation.
Why Join Us?

Vibe is a rapidly growing company that values its employees and provides opportunities for professional growth and development. Our team is passionate about making a difference in the streaming industry and we believe that everyone has a role to play in achieving our mission.

Compensation:

The salary range for this position is $120,000 - $180,000 per year, depending on experience and qualifications.



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