Automotive Service Consultant

3 days ago


Salem, Oregon, United States Stadium Chevrolet Full time
Job Overview

We are seeking a highly skilled Service Advisor to join our team at Stadium Chevrolet in Salem, Ohio. As a Service Advisor, you will be responsible for providing exceptional customer service, translating customer-reported problems into actionable work orders, and ensuring that customers understand issues with their vehicle.

Key Responsibilities:

  • Greet customers and offer excellent customer service
  • Translate customer-reported problems to actionable work orders for technicians to complete
  • Follow up with customers, ensure customer understands issues with their vehicle and obtain authorization for work
  • Upsell additional service work depending on necessary maintenance items for their mileage and possible needs
  • Handle and resolve customer complaints regarding services
  • Maintain customer records and enter data into computer databases

Salary: $45,000 - $60,000 per year (based on experience), plus benefits package including hourly rate with overtime, spiffs, bonuses, healthcare, vision, dental, life insurance, 401k with match, vacation pay, and employee pricing on new vehicles.

Qualifications:

  • Working knowledge and experience of automotive products, repairs, and parts
  • Strong communication skills and the ability to translate customer needs to workable technician orders
  • Strong knowledge of CDK system a plus
  • Organizational skills including the ability to schedule appointments, meet with customers and ensure that work is done properly
  • Exceptional customer service skills based on experience
  • Ability to communicate complicated automotive processes to customers who may only have basic automotive knowledge


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