Customer Service Representative

4 weeks ago


Buffalo, New York, United States Zenner & Ritter Inc Full time
Job Summary

Zenner & Ritter Inc is seeking a skilled Customer Service Specialist to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities
  • Respond to customer inquiries and service requests in a prompt and professional manner
  • Utilize our integrated software to manage customer interactions and resolve issues efficiently
  • Collaborate with internal teams to ensure seamless communication and resolution of customer concerns
  • Participate in ongoing training and development to enhance skills and knowledge
  • Contribute to a positive and supportive team environment
Requirements
  • Positive attitude and strong communication skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Proficiency in computer software and technology
  • Excellent problem-solving and analytical skills
  • Desire to learn and grow with the company
What We Offer
  • Competitive hourly rate ($16-20/hr DOE)
  • Access to health, vision, and dental benefits, as well as an employee assistance program
  • Opportunities for advancement and professional growth
  • A supportive and collaborative team environment
  • Flexible scheduling options, including part-time and shifted schedules


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