Customer Success Associate

4 days ago


Honolulu, Hawaii, United States Western Integrated Technologies Full time

About Us

Western Integrated Technologies (WIT) is a customer-centric organization with a strong focus on delivering tailored solutions that prioritize clients' best interests.

We have expertise extending nationally and internationally, enabling us to develop innovative solutions and leverage our extensive inventory of proven tools to achieve tangible results.

We foster a culture of collaboration and excellence by cultivating a diverse team with varied backgrounds and professional expertise. We invest in training, recognition, and rewards to empower employees to reach their full potential and contribute to collective success.

Job Overview

The Customer Success Associate plays a vital role in building strong customer relationships by delivering exceptional service and leveraging industry knowledge to meet client needs.

This position is responsible for ensuring clear communication, efficient order processing, and supporting the team's overall objectives, all while maintaining an organized and well-managed inventory system.

We're Looking for a Candidate with:

  • Proven experience delivering outstanding customer service in a fast-paced setting
  • A successful track record in sales or a passion for relationship-building and meeting targets
  • A natural ability to grasp mechanical concepts and solve problems
  • Knowledge of fluid power systems is a plus, but not required
  • Proficiency in Microsoft Office applications, including Word, Excel, and Office 365
  • Comfort with using and troubleshooting standard office equipment like printers and copiers
  • Self-driven and proactive, with the ability to excel independently
  • Strong prioritization skills with a knack for completing tasks efficiently
  • Attention to detail and excellent organizational skills
  • Strong written and verbal communication skills, adept at conveying information clearly

Responsibilities:

  • Building and nurturing relationships with prospective and current customers
  • Utilizing industry expertise and product knowledge to match products with client needs
  • Addressing customer inquiries regarding product details, applications, and industry trends
  • Providing accurate quotes, bids, and information to clients
  • Collaborating with purchasing departments, managers, and cross-functional teams to ensure smooth and accurate order processing
  • Managing multiple projects efficiently and effectively
  • Taking on additional responsibilities to support team objectives
  • Handling cycle counting, order pulling, and stocking tasks

Benefits:

  • Competitive Hourly Wage: $19-$22 per hour
  • Comprehensive Health Coverage: 100% employer-paid Medical, Dental, Vision, Disability, and Life Insurance
  • Financial Security: 401(k) Retirement Plan with employer matching to help secure your future
  • Well-being and Work-Life Balance: Flexible work arrangements, WIT-Fit Wellness Plan, Generous Time Off: Paid Time Off (PTO), Paid Holidays, and Volunteer Time Off (VTO)
  • Growth and Development Support: Tuition Assistance for educational and skill enhancement opportunities, Internal Promotion opportunities for career advancement within the organization


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