Banking Operations Supervisor

3 weeks ago


Pittsburgh, Pennsylvania, United States Dollar Bank Full time

Position Overview

At Dollar Bank, we prioritize community engagement and customer satisfaction in all our endeavors. If you are passionate about delivering exceptional customer experiences, you may find this role to be a great match for your skills.


As a Banking Operations Supervisor, you will be an integral part of a team dedicated to providing outstanding customer service.

Your role will involve meaningful interactions aimed at fostering and enhancing customer relationships by recommending various banking products and services (such as checking accounts, savings accounts, credit cards, loans, and digital banking solutions) tailored to their needs.

You will undergo a comprehensive four-month training program designed to equip you with the skills necessary to make informed recommendations using a consultative sales approach.

Additionally, you will gain insights into branch operations, including the processes for opening and closing branches, while exercising sound judgment when addressing customer inquiries and concerns.


Required Qualifications:

  • High school diploma or GED is mandatory.
  • A college degree is preferred, or at least one year of proven experience in delivering exceptional customer service within the financial services or retail sectors.
  • Demonstrated leadership qualities are essential.
  • Excellent written and verbal communication skills, including professional grammar and demeanor, are required.
  • Willingness to travel as necessary for training purposes.
  • Candidates under consideration will undergo additional background checks as mandated by regulatory authorities.


All employees are expected to act as risk managers within their roles by understanding, reporting, responding to, managing, and monitoring risks encountered daily, in accordance with Dollar Bank's risk management protocols.

Adherence to regulatory laws and company policies is a fundamental aspect of all job descriptions.


All employees are expected to act as risk managers within their roles by understanding, reporting, responding to, managing, and monitoring risks encountered daily, in accordance with Dollar Bank's risk management protocols.

Adherence to regulatory laws and company policies is a fundamental aspect of all job descriptions.

Benefits Overview


Full-time employees are entitled to a comprehensive benefits package that includes medical, dental, vision coverage, a 401(k) plan with immediate vesting, tuition reimbursement, and gym membership reimbursement.

Part-time employees are eligible for a 401(k) plan with immediate vesting, tuition reimbursement, and gym membership reimbursement.

For further details, please visit.

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