Front Desk Ambassador
1 week ago
We're a dynamic, award-winning salon dedicated to providing exceptional customer experiences. As a valued member of our team, you'll play a key role in ensuring every guest feels welcome and cared for.
Estimated Salary: $35,000 - $45,000 per year
Job Overview
As a Salon Concierge, you'll be the first point of contact for our guests, providing a warm and inviting experience from the moment they arrive. Your exceptional communication skills, combined with your ability to multitask and work well under pressure, will make you an invaluable asset to our team.
Duties and Responsibilities
- Greet guests warmly and check them in for their appointments.
- Answer phone calls and assist with booking or changing appointments.
- Maintain the cleanliness of the salon throughout the day, working closely with the team to ensure a seamless experience for our guests.
- Provide excellent customer service, addressing any concerns or issues that may arise during a guest's visit.
- Understand and explain our rebooking and membership model to guests, highlighting the benefits of joining our community.
Requirements
- 2+ years of customer service experience, preferably in a receptionist role.
- Exceptional communication and interpersonal skills, with the ability to work well under pressure.
- Advanced computer skills and proficiency in managing multiple tasks simultaneously.
- A positive attitude, strong work ethic, punctuality, reliability, and a willingness to be part of a dynamic team.
Benefits
- Bonus based on performance.
- Competitive salary.
- Employee discounts.
- Paid time off.
- Training & development opportunities.
Schedule
Nights and weekend availability are required, with specific hours including Thursday, Friday, Saturday, and Sunday. Tuesday and Wednesday hours are 10am-7pm, while Thursday and Friday hours are 9am-8pm. Saturday hours are 9am-6pm, and Sunday hours are 10am-4pm.
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