Housekeeping Associate

5 days ago


Dallas, Texas, United States The Village Dallas Full time

The Village Dallas is a 307-acre residential apartment community with a mixed-use lifestyle project. We offer an excellent opportunity for a skilled Housekeeping Associate to join our hospitality team.

About the Role

We are seeking a reliable and friendly Housekeeping Associate to provide superb customer service to our guests. Your duties will include ensuring that assigned rooms are fully stocked, cleaned, and serviced to a high standard. You should also be able to resolve guest complaints and queries promptly and in a polite manner.

Key Responsibilities
  • Greet guests and respond to their queries in a professional and courteous manner.
  • Change bed linen and make beds to ensure a comfortable stay for our guests.
  • Replace used towels and other bathroom amenities, such as shampoo and soap.
  • Sweep and mop floors to maintain a clean and tidy environment.
  • Vacuum carpets to ensure a spotless floor.
  • Dust and polish furniture to maintain its appearance.
  • Empty trash containers to prevent unpleasant odors.
  • Restock beverages and food items in the mini bar.
  • Clean public areas, such as corridors, to create a welcoming atmosphere.
  • Report any technical issues and maintenance needs to the relevant authorities.
  • Update the status of guest rooms on the assignment sheet.
  • Return and restock cleaning carts at the end of each shift.
Requirements
  • Experience using industrial cleaning equipment and products.
  • Flexible working hours to accommodate our guests' needs.
  • Ability to work with minimal supervision while maintaining high-performance standards.
  • Physical mobility and stamina to perform tasks efficiently.
  • Ability to follow instructions accurately.
  • Professional and polite demeanor when interacting with guests.
Qualifications
  • High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
  • Prior guest service experience in a hotel environment is preferred.


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