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Academy Professional Services Associate
4 weeks ago
The NetApp Sales, Services and Support (S3) Academy is a comprehensive training program designed for entry-level talent. It includes a robust 90-day training program, business integration support, and other tailored programs to promote professional development and community. During this training, Academy Participants gain the foundational knowledge needed to have a basic understanding of the Storage Industry, NetApp, and products and solutions. Additionally, they effectively develop transferable soft skills that will allow them to excel within the organization and in their long-term careers.
Key Responsibilities- Excellent written and verbal communication skills
- Strong interpersonal relationship-building skills
- Ability to problem solve and critically analyze situations
- Identify and influence the continuous improvement of key business processes resulting in improved customer experience.
- Work closely with the sales team to present solutions to customers' unique requirements.
- Develop a support and professional services plan as a part of the overall account plan to meet NetApp's professional services objectives
- Position and deliver company-marketed solution sets and other custom consulting
- Work collaboratively with other engineers and managers in a team environment to meet aggressive goals and high-quality standards
- Manage a variety of projects to time, budget, quality, and contracted deliverables
- Open-minded and positive attitude
- Willingness to learn and adapt to changing environments
No industry-relevant experience is required for this position. Candidates who have acquired basic knowledge or skills through education, internships, or relevant coursework will be considered.
Additional DetailsThis is a pipeline position that will be opened on a recurring basis and used to fill roles aligned with the required skill sets. Recruiting efforts will be ongoing until specific teams find an ideal match.
NetApp introduced Thrive Together to support increased in-office engagements globally. Thrive Together is an intentional progression of the company's approach to hybrid work designed to foster stronger connections and collaboration and drive enhanced business performance.
CompensationThe base salary range for this position is $86,000 - $121,000 and will be determined by the candidate's location, qualifications, experience, and education. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off (PTO), various Leave options, Performance-Based Incentives, employee stock purchase plan, and/or restricted stocks (RSU's), with all offerings subject to regional variations and governed by local laws, regulations, and company policies. Benefits may vary by country and region, and further details will be provided as part of the recruitment process.
