Mailroom Specialist

Job Summary:

We are seeking an experienced Mailroom Specialist to join our team. This role will be responsible for providing exceptional mail and shipping/receiving services, delivering operational functions in the following areas: scanning, logging, and distributing incoming deliveries that arrive via messenger, and supporting the onsite business service center in a timely manner.

About SPS North America Inc:

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. Our clients include Fortune 500 companies in sectors such as banking, insurance, legal, higher education, advertising, and other professional services.

Key Responsibilities:

• Provide 5-star customer service to all employees
• Perform initial rough and fine sorts of incoming mail delivered via courier
• Maintain records of daily deliveries in the system or log book
• Scan all incoming deliveries once they are logged
• Sort deliverable items according to delivery route for maximum efficiency
• Understand privacy rules and do not tamper with packages or documents
• Deliver mail to end users in a timely manner
• Ensure recipients sign for their delivery upon receipt
• Contact courier/messenger companies regarding status of deliveries
• Maintain the Business Service Center area in a neat and orderly fashion
• Monitor office supplies and replenish or order accordingly
• Seek out additional work during downtime
• Built professional relationships with customers and other teams
• Maintain professionalism and composure when interacting with all employees
• Train back-up staff on policies and procedures
• Determine additional support needed when handling sensitive inquiries
• Provide exceptional customer service to clients
• Support reception or concierge/front of office or hospitality/back of office coverage as needed

Requirements:

• High School Diploma required
• 2+ years prior work experience preferred
• Ability to work assigned hours determined by manager
• Excellent organizational and time management skills
• Analytical abilities and aptitude in problem-solving
• Superb written and verbal communication skills
• Current knowledge or ability to learn computer-based systems required for position
• Maintain overall professional appearance and attitude
• Adhere to all policies and procedures required

Physical Demands:

• Fine and/or gross motor skills including ability to grasp, lift, and/or carry packages on standard wheeled cart with load capacity of 60 lbs
• Ability to walk, bend, kneel, stand, and/or sit for extended periods
• Manual dexterity required for operating office machinery
• Ability to communicate and discern information effectively with onsite staff using vision, hearing, and oral/written comprehension
• Ability to lift or move 40 lbs or greater frequently
• Ability to physically move efficiently between inter-office locations

Salary Range:

$16-$17 USD

About What We Offer:

We offer a comprehensive benefits package, career growth opportunities, learning and development programs, talent recognition, and competitive salary range of $16-$17 USD.

Why Join Our Team:

At SPS North America Inc., we value our employees and strive to create a work culture of learning and growth. Our team members enjoy a collaborative and dynamic environment with opportunities for advancement.

Language Code:

en