Customer Experience Specialist

1 week ago


Shrewsbury, New Jersey, United States Madewell Full time
Our Story

Madewell is a community-driven clothing destination that champions creativity, inclusivity, and self-expression. With denim as its core, Madewell also offers all the essentials of a great wardrobe, from easy tees and timeless outerwear to classic footwear and last-forever bags. Beyond impeccably designed products, Madewell stands out through its numerous sustainability initiatives, a top-notch customer loyalty program, and community-driven initiatives like Hometown Heroes and Labels We Love. For more information, visit madewell.com.

Job Description

As a Sales Associate, you will act as a brand ambassador, bringing your unique style and passion for the product to the sales floor each day. You will create genuine connections with customers, helping them find their perfect look. You will work collaboratively with your team members and managers to drive business, participate in tasks that enhance the customer experience, and maintain a positive, inclusive atmosphere on the sales floor.

Responsibilities
  • Drive sales by exceeding selling and service expectations.
  • Complete training, use product knowledge tools, participate in fit sessions, and apply that knowledge to deliver exceptional customer service.
  • Assist with store tasks to ensure customers see us at our best.
  • Share feedback, insights, and ideas with the management team.
  • Act in accordance with our values.


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