Cloud Operations Director
3 weeks ago
About Nexthink
Nexthink is the leader in digital employee experience management software. Our company provides IT leaders with unprecedented insight, allowing them to see, diagnose, and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland, and Boston, Massachusetts, Nexthink has 9 offices worldwide.
About the Role
Nexthink is looking for a Director of Cloud Operations who is passionate about building and running a high-performance cloud platform and SRE operations. This role will support US-based operations generally but will, in addition, focus on enabling Nexthink to deliver to the US Public Sector market, in particular a FedRAMP moderate offering. The candidate will drive the development of modern, cloud-native SRE processes and the management and operations for Nexthink's multi-tenant, microservices-based cloud platform. The platform has multiple instances deployed across the globe.
Key Responsibilities
• In charge of all operations and SRE functions within the US organization, including incident response and forward-thinking monitoring.
• Own and drive compliance and evidence-gathering activities for regulated deployments such as FedRAMP Moderate and equivalent environments.
• Drive capacity forecasting and change management processes.
• Automation for delivery and operations of platform services using infrastructure-as-code and monitoring-as-code.
• Tasked with building and managing service availability, performance, and scalability in production environments to enable business-defined SLAs.
• Collaborate with the development organization to manage micro-services at scale on the platform.
• Set clear SLOs to meet or exceed our SLAs. Ensure our systems are always operational. Create alert systems to foresee potential issues. Monitor our dashboards. Prepare playbooks to address any anticipated problems.
• Collaborate with application and business stakeholders to ensure a high-quality product is developed and deployed in production.
• Work closely with the architecture and security teams to define and implement enterprise-grade practices.
• Recruit, manage, and inspire a proficient cloud engineering and SRE team.
Requirements
• Degree in Computer Science or Engineering or equivalent professional experience
• 10+ years in cloud operations engineering leadership roles in SaaS companies
• 5+ years in a senior management/leadership role, leading large SRE and Cloud Operations teams
• Experience operating workloads in a secured, highly regulated environment such as FedRAMP
• Deep understanding and experience working with one of the three major Cloud Service Providers running native cloud technologies based on Docker, Kubernetes, Istio, Kafka at scale
• Experience working with modern CI/CD and automation tools such as Jenkins, Ansible, Terraform, etc.
• Experience building, scaling & monitoring infrastructure needed for SaaS-based application and services. Experience with APM and Infrastructure monitoring tools such as Datadog, NewRelic, SumoLogic, Splunk, Dynatrace, etc.
• Managed on-call 24x7 rotation teams, to serve global customers
• Experience creating a strong and passionate customer-focused SRE-driven operations culture
• Excellent interpersonal and communication skills
• Knowledge of lean and agile software engineering best practices
• Excellent communication skills in English
About Nexthink Culture
We are 1000+ employees strong in 21 countries across 8 different time zones speaking 60+ languages. We are positive, we get things done, we keep growing, and we are one team, we are Nexthink. We believe actions are stronger than words when it comes to diversity, inclusion, and equity in the workplace. Nexthinkers are multinational and multilingual, and come from all walks of life. We are committed to hiring a genuinely representative workforce that can create solutions and foster innovation for the modern digital employee experience.
Total Rewards @ Nexthink
At Nexthink, we offer one of the most comprehensive and generous benefits plans. Your total rewards compensation package includes base salary and may also include a commission or performance bonus plan, as well as equity. We provide our US employees with 100% covered company benefits that consist of health, dental, vision as well as access to life insurance, long-term disability, and accidental death/personal loss coverage.
We offer flexible hours and unlimited vacation (employees have unlimited paid time off on top of the 15 days of holidays we offer), 11 company-paid holidays, and 3 extra days for volunteering. We have a hybrid work model that balances office and remote work, with structured onboarding to foster connections and team integration. We also offer free access to professional training platforms to explore your interests and enhance your skills. We provide up to 16 weeks of paid leave for birthing parents/primary caregivers, 6 weeks for secondary caregivers. We have a 401(k) plan featuring up to 4% company matching contributions, vesting immediately, to grow your retirement savings. We also offer bonuses for referring successful hires after three months of continuous employment.
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