Cloud Operations Director

3 weeks ago


Étreux, Hauts-de-France, United States Nexthink Full time

About Nexthink
Nexthink is the leader in digital employee experience management software. Our company provides IT leaders with unprecedented insight, allowing them to see, diagnose, and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland, and Boston, Massachusetts, Nexthink has 9 offices worldwide.

About the Role
Nexthink is looking for a Director of Cloud Operations who is passionate about building and running a high-performance cloud platform and SRE operations. This role will support US-based operations generally but will, in addition, focus on enabling Nexthink to deliver to the US Public Sector market, in particular a FedRAMP moderate offering. The candidate will drive the development of modern, cloud-native SRE processes and the management and operations for Nexthink's multi-tenant, microservices-based cloud platform. The platform has multiple instances deployed across the globe.

Key Responsibilities
• In charge of all operations and SRE functions within the US organization, including incident response and forward-thinking monitoring.
• Own and drive compliance and evidence-gathering activities for regulated deployments such as FedRAMP Moderate and equivalent environments.
• Drive capacity forecasting and change management processes.
• Automation for delivery and operations of platform services using infrastructure-as-code and monitoring-as-code.
• Tasked with building and managing service availability, performance, and scalability in production environments to enable business-defined SLAs.
• Collaborate with the development organization to manage micro-services at scale on the platform.
• Set clear SLOs to meet or exceed our SLAs. Ensure our systems are always operational. Create alert systems to foresee potential issues. Monitor our dashboards. Prepare playbooks to address any anticipated problems.
• Collaborate with application and business stakeholders to ensure a high-quality product is developed and deployed in production.
• Work closely with the architecture and security teams to define and implement enterprise-grade practices.
• Recruit, manage, and inspire a proficient cloud engineering and SRE team.

Requirements
• Degree in Computer Science or Engineering or equivalent professional experience
• 10+ years in cloud operations engineering leadership roles in SaaS companies
• 5+ years in a senior management/leadership role, leading large SRE and Cloud Operations teams
• Experience operating workloads in a secured, highly regulated environment such as FedRAMP
• Deep understanding and experience working with one of the three major Cloud Service Providers running native cloud technologies based on Docker, Kubernetes, Istio, Kafka at scale
• Experience working with modern CI/CD and automation tools such as Jenkins, Ansible, Terraform, etc.
• Experience building, scaling & monitoring infrastructure needed for SaaS-based application and services. Experience with APM and Infrastructure monitoring tools such as Datadog, NewRelic, SumoLogic, Splunk, Dynatrace, etc.
• Managed on-call 24x7 rotation teams, to serve global customers
• Experience creating a strong and passionate customer-focused SRE-driven operations culture
• Excellent interpersonal and communication skills
• Knowledge of lean and agile software engineering best practices
• Excellent communication skills in English

About Nexthink Culture
We are 1000+ employees strong in 21 countries across 8 different time zones speaking 60+ languages. We are positive, we get things done, we keep growing, and we are one team, we are Nexthink. We believe actions are stronger than words when it comes to diversity, inclusion, and equity in the workplace. Nexthinkers are multinational and multilingual, and come from all walks of life. We are committed to hiring a genuinely representative workforce that can create solutions and foster innovation for the modern digital employee experience.

Total Rewards @ Nexthink
At Nexthink, we offer one of the most comprehensive and generous benefits plans. Your total rewards compensation package includes base salary and may also include a commission or performance bonus plan, as well as equity. We provide our US employees with 100% covered company benefits that consist of health, dental, vision as well as access to life insurance, long-term disability, and accidental death/personal loss coverage.

We offer flexible hours and unlimited vacation (employees have unlimited paid time off on top of the 15 days of holidays we offer), 11 company-paid holidays, and 3 extra days for volunteering. We have a hybrid work model that balances office and remote work, with structured onboarding to foster connections and team integration. We also offer free access to professional training platforms to explore your interests and enhance your skills. We provide up to 16 weeks of paid leave for birthing parents/primary caregivers, 6 weeks for secondary caregivers. We have a 401(k) plan featuring up to 4% company matching contributions, vesting immediately, to grow your retirement savings. We also offer bonuses for referring successful hires after three months of continuous employment.



  • Étreux, Hauts-de-France, United States MasterCard Full time

    Job SummaryMastercard is seeking a highly skilled Cloud Operations Director to lead our Infrastructure Engineering team in building and maintaining a Cloud-based SaaS platform. This platform empowers the world's most innovative brands to forge stronger and more profitable customer relationships.About the RoleWe are looking for a seasoned professional with...


  • Étreux, Hauts-de-France, United States AHEAD USA Full time

    About AHEAD USAAHEAD USA is a leading provider of digital business platforms, leveraging advances in cloud infrastructure, automation, and analytics to help enterprises deliver on the promise of digital transformation.Our CultureWe prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We...


  • Étreux, Hauts-de-France, United States Jobot Full time

    Job Details:We are seeking a highly skilled Cloud Infrastructure Director to lead our team in shaping the IT security strategy for our engineering firm. This role offers an exciting opportunity to manage the organization's security infrastructure, ensuring the confidentiality, integrity, and availability of our digital assets, and mitigating risks associated...


  • Étreux, Hauts-de-France, United States Oracle Full time

    **Job Overview**We are seeking experienced Cloud Operations Architects to join our team. As a Cloud Operations Architect, you will be responsible for designing, implementing, and maintaining scalable, secure, and highly available cloud-based systems.**About Us**Oracle is a global leader in cloud solutions, and we are committed to expanding our inclusive...


  • Étreux, Hauts-de-France, United States MFS Investment Management Full time

    The RoleThe Director of Network Operations is a strategic technology leader responsible for overseeing the design, deployment, and management of global network architecture.This role involves directing multiple teams, including managers of teams, responsible for networking, telephony, and audiovisual services.Success in this role requires in-depth knowledge...


  • Étreux, Hauts-de-France, United States Franklin Fitch Full time

    Job DescriptionIT Security Director | Cloud SecurityFranklin Fitch is seeking an IT Security Director to take complete ownership over their security function in a cloud-first environment. You will be working across the latest technologies with a focus on SOC II compliance and AWS cloud.As a people-first organization, they encourage a strong work/life balance...


  • Étreux, Hauts-de-France, United States Massachusetts General Hospital Full time

    About the RoleThe Associate Director of Development, Operations is a key member of the Development Office at Massachusetts General Hospital, responsible for managing key operational functions to support the department's mission. With a collaborative and service-oriented approach, this role identifies and implements innovative solutions to meet operational...


  • Étreux, Hauts-de-France, United States MFS Investment Management Full time

    Job SummaryAt MFS Investment Management, we are seeking a highly skilled and experienced Director of Network Operations to join our team. As a visionary technology leader, you will be responsible for overseeing network architecture, design, deployment, and operations globally. This role involves directing multiple teams, including managers of teams,...


  • Étreux, Hauts-de-France, United States Syniti Full time

    About the RoleThe Director of IT Operations will be responsible for the overall direction, management, and technical oversight of the global Syniti IT operations team. This includes ensuring the uptime and performance of the enterprise environment, including installation, configuration, documentation, upgrading, automation, governance, and technical support...


  • Étreux, Hauts-de-France, United States Out Professionals Full time

    About UsMassachusetts Advocates for Children (MAC) is a non-profit organization dedicated to ensuring that every child has equal access to educational opportunities and the support they need to succeed.We empower families to navigate the complexities of educational and social services through systemic advocacy and direct support. Our work is driven by a...


  • Étreux, Hauts-de-France, United States Project Evident Full time

    About the RoleWe are seeking a highly skilled and experienced Director of Administrative Operations to join our team at Project Evident. As a key member of our operations unit, you will be responsible for leading and executing critical administrative, operational, and cultural infrastructure initiatives.Key ResponsibilitiesPeople & Human Resources...


  • Étreux, Hauts-de-France, United States Abundant Housing MA, Inc. Full time

    About Abundant Housing MA, Inc.Abundant Housing MA, Inc. (AHMA) is a 501(c)(4) non-profit organization dedicated to addressing the housing supply and affordability crisis in Massachusetts. Our mission is to create, sustain, and enhance abundant housing for all, while promoting a housing market that allows people to move freely and live in diverse...


  • Étreux, Hauts-de-France, United States The LEGO Group Full time

    Job DescriptionAt The LEGO Group, we are passionate about inspiring creativity and learning through play. We are seeking a highly skilled Director of Operations to join our team.This role is critical in scaling senior leadership within Brand Marketing Insights and Partnerships. With the significant recent growth of the brand and business, and the...


  • Étreux, Hauts-de-France, United States Apollo Solutions Full time

    Apollo Solutions is seeking a talented Senior DevOps Engineer to join their advanced technology team.This role is integral to building and maintaining a robust, scalable, and highly available cloud infrastructure. You will collaborate closely with cross-functional teams to implement best practices and drive the ongoing evolution of our systems.Key...


  • Étreux, Hauts-de-France, United States Rue Gilt Groupe Full time

    Job SummaryRue Gilt Groupe is seeking a highly skilled Director of IT Operations to lead and manage our network operations, technology support services, and supporting programs.This role will oversee the Network team responsible for providing a robust, available, and secure network to support our operations in various locations. Additionally, the Director...

  • Operations Director

    4 weeks ago


    Étreux, Hauts-de-France, United States Scion Staffing Full time

    Job Title: Director of OperationsAbout the Role:Scion Nonprofit Staffing is seeking a highly skilled Director of Operations to join our team. As a key member of our organization, you will be responsible for managing all back-office operations, including people operations, systems planning, internal reporting, and administration.Key Responsibilities:Manage...


  • Étreux, Hauts-de-France, United States Northeastern University Full time

    The Director of Financial Operations will oversee the management of university disbursement processes and educational loan processing within Student Financial Services. This includes disbursement setup, scheduling, and maintenance, as well as exception reporting and related staff communications and training.Disbursement processing includes federal,...


  • Étreux, Hauts-de-France, United States Rock & Rye Full time

    Restaurant Operations DirectorA key member of the Rock & Rye team, the Restaurant Operations Director is responsible for providing leadership at the restaurant level and supporting the management team as well as the hourly team. This role involves developing, directing, and supervising hourly Team Members, while also making great strides in your own...


  • Étreux, Hauts-de-France, United States RightWorks Inc Full time

    Job Title: Director of OperationsRightWorks Inc is seeking a highly skilled Director of Operations to join our team. The successful candidate will be responsible for managing the daily service tasks, including account opening, maintenance, and investment and transition paperwork.Key Responsibilities:Ensure proper resources for the team, including personnel,...


  • Étreux, Hauts-de-France, United States Compass Group USA Full time

    Regional Director OperationsAs a Regional Director of Operations, you will lead a team of managers and other leaders in your region, providing planning, direction, and guidance to the AMEX Centurion Lounges account. You will establish and maintain strong client relationships, driving self and team towards building strong relationships with clients at all...