Store Leadership Position
3 weeks ago
Overview
General Manager (Bilingual)
We are seeking a highly skilled and experienced General Manager to lead the success of our store and team. As a General Manager, you will be responsible for setting the bar high for performance and providing an exceptional customer experience. You will coach, develop, and lead your team to reach Company objectives and serve as the trusted face of the store, helping to build brand recognition and drive business.
Key Responsibilities
Oversee, coach, and develop all store Team Members to build new business and maintain store profitability.
Manage overall store performance by meeting or exceeding Company performance standards, including Key Performance Indicators (KPIs).
Lead your team to reach or exceed sales goals by extending loan or pawn products to consumers, identifying local marketing strategies, leveraging business-to-business partnership opportunities, obtaining referrals, and hosting and participating in community events.
Supervise and maintain office security and conduct proper opening and closing procedures, including management of vault, cash drawer, and bank deposits.
Ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.
Maintain a visually pleasing and professional atmosphere that aligns with the values and mission of the Company.
Utilize personal vehicle to complete bank deposits and other Company business throughout the workday.
Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.
Utilize strong interpersonal skills to communicate and interact with customers and Team Members at all levels.
Ability to maintain a full-time work schedule with regular in-person attendance, including some weekend hours, is required for this position.
Qualifications
High School Diploma or equivalent required
At least two years of experience and proven success in a supervisory or leadership role in retail, financial, customer service, or related industries
Operations experience in a leadership capacity
Excellent verbal and written communication skills
Valid and current driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated)
Ability to work phone, Point of Sale, Microsoft Office, and other systems
Must be at least 18 years of age (19 in Alabama)
Background check required (subject to applicable law)
Ability to meet the physical demands of this position, which frequently include: the ability to remain in a stationary position, the ability to move and transport up to 25 pounds, the ability to move about inside and outside of the store, and the operation of mechanical controls, such as a keyboard.
Associate degree or higher
Experience in retail, sales, or financial industry
Bilingual English/Spanish is a plus and may be required for certain locations
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