Customer Service Representative
4 weeks ago
This role is responsible for delivering exceptional customer service to all passengers, ensuring a seamless travel experience. Key responsibilities include processing tickets, checking baggage, and providing information on flight schedules and procedures.
Key Responsibilities:
- Process customer tickets and check baggage
- Provide information on flight schedules and procedures
- Handle denied boarding situations and accommodate customers
- Ensure compliance with FAA, airline, and airport regulations
- Enforce safety and security measures
Requirements:
- High school diploma or equivalent
- No experience necessary, will train
- Basic computer skills
- Ability to work a flexible schedule, including nights, weekends, and holidays
Competency Requirements:
- Pleasant and cooperative attitude
- Reliable, responsible, and dependable
- Attention to detail
- Maintain composure in high-stress situations
Physical Demands:
Must be able to carry 70-pound suitcase and perform repetitive tasks with physical dexterity.
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